Blog

Holidays, travel and refunds during COVID 19: our FAQ

We've been through nearly two stressful years, so it is only right to relax and have some holidays ! However, what if not everything goes as p...
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Our partnership with Synergy

With only 47 million complaints out of 173 million reaching the brand (Ombudsman, 2018) and 89% of consumers switching their business to a competi...
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How to spot fake reviews

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...
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How to spot fake websites

We’ve all been there - especially during lockdown ! You end up on this nice little website you see the trousers, dress, bag, phone, deals of...
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How to share your customer experience on our website

Reviews  are getting more and more important in our daily lives – indeed, who can say they never checked a restaurant’s ratings...
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Please don’t de-humanise customer service

"I fully appreciate that consumer-facing businesses are trying to cut costs, but you cannot afford to do that at the expense of the custome...
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Ditch The Stars

We’ve all left ratings and reviews at some point. Whether that was on a retail site where it was product related or on a restaurant site whe...
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Why there's never been a better time to talk about customer service

It’s never been easier to express an opinion, but it’s also never been harder to get that opinion heard. Social media and the digital ...
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We're Going Live!!

I am delighted to announce the launch of Customer Service Action. For those of you know who know me well, you will know that I am hugely pas...
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Brands who put their employees first deliver better customer service

I spend a huge proportion of my time speaking to retailers, banks, car dealers, restaurants and other consumer-facing businesses and hopefully ins...
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Sustainability and Fast Fashion: Know the facts

Irrespective of your views on climate change, whether you’re a member of Extinction Rebellion or a naysayer who believes that it’s all...
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