Blog

After being hit by a pandemic , we are now facing more distressing times that, for some of us, will force us to choose between eating or heating ....

Sadly, and given the recent events in terms of energy prices and food bills increase , many families will find themselves in a difficult situation...

Updated 30/11/2021 We've been through nearly two stressful years, so it is only right to relax and have some holidays ! However, what if not...

With only 47 million complaints out of 173 million reaching the brand (Ombudsman, 2018) and 89% of consumers switching their business to a competi...

Reviews are everywhere; this much we know. Reviews can be useful as they give us an insight into what we’re going to buy before we purchase ...

We’ve all been there - especially during lockdown ! You end up on this nice little website you see the trousers, dress, bag, phone, deals of...

Reviews  are getting more and more important in our daily lives – indeed, who can say they never checked a restaurant’s ratings...

"I fully appreciate that consumer-facing businesses are trying to cut costs, but you cannot afford to do that at the expense of the custome...

We’ve all left ratings and reviews at some point. Whether that was on a retail site where it was product related or on a restaurant site whe...

It’s never been easier to express an opinion, but it’s also never been harder to get that opinion heard. Social media and the digital ...

I am delighted to announce the launch of Customer Service Action. For those of you know who know me well, you will know that I am hugely pas...

I spend a huge proportion of my time speaking to retailers, banks, car dealers, restaurants and other consumer-facing businesses and hopefully ins...