A customer experience about Amazon

Status: Approved

#CustomerService #Inconvenienced #Delivery  Miffed Annoyed 

Kindly shared by M. Morrison

What happened

I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!

What I wish had happened

For the parcel not to have been dumped in my bin amongst our domestic rubbish - like in the greenhouse, like most delivery people leave it or maybe on the mat outside the front door in the rain like the earlier delivery!

Where this happened

Other - My Home address

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
20% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Let down

Disgusted

Displeased

Miffed

Disappointed

Put out

Unhappy

13% Inconvenienced
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Unsatisfied

Unhappy

Furious

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Unsatisfied

Furious

Disappointed

Disheartened

Miffed

Unhappy

Displeased

12% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Furious

Disappointed

Unsatisfied

Displeased

Put out

Unhappy

Disheartened

Disgusted

7% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Disgusted

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Let down

5% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

5% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Quality of product
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Displeased

Unsatisfied

2% Other
Feelings:

Annoyed

Let down

Disheartened

2% Fraud
Feelings:

Frustrated

Disappointed

Let down

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
18% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Unsatisfied

Let down

Disgusted

Disappointed

Unhappy

Miffed

Displeased

Put out

Confused

Anxious

Scared

13% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Put out

Unhappy

Furious

Unsatisfied

Anxious

Scared

Disheartened

Miffed

Disgusted

12% Delivery
Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Miffed

Unsatisfied

Displeased

Disgusted

Anxious

Disheartened

Unhappy

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unhappy

Unsatisfied

Furious

Miffed

Confused

8% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Displeased

Anxious

Disgusted

Unhappy

6% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

5% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Disgusted

3% Quality of product
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Displeased

Put out

Unsatisfied

3% Other
Feelings:

Annoyed

Let down

Disgusted

Disappointed

Put out

Furious

Disheartened

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Fraud
Feelings:

Disappointed

Let down

Frustrated

Annoyed

1% Returns
Feelings:

Uneasy

1% Quality of product
Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com