A customer experience about Amazon

Status: Approved

#CustomerService #Inconvenienced #Delivery  Miffed Annoyed 

Kindly shared by M. Morrison

What happened

I came home yesterday to find a note in my postbox saying the two parcels had be left in my rubbish bin!

What I wish had happened

For the parcel not to have been dumped in my bin amongst our domestic rubbish - like in the greenhouse, like most delivery people leave it or maybe on the mat outside the front door in the rain like the earlier delivery!

Where this happened

Other - My Home address

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

15% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

12% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Inconvenienced
Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Let down

9% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

9% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

9% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Frustrated

6% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

6% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Quality of product
Feelings:

Furious

Disgusted

Frustrated

3% Communication
Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
16% Delivery
Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Put out

Miffed

Disgusted

Anxious

10% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Frustrated

Furious

6% Inconvenienced
Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other
Feelings:

Furious

Disgusted

Annoyed

Disappointed

Let down

Put out

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com