A compliment about Bosch

Status: Approved

#Service #Qualityofproduct  Satisfied Pleased 

Kindly shared by H. Wilde

What happened

Fault error on Bosch oven, only had it 18 months but fantastic customer service getting an engineer out and absolutely lovely on the phone. Apologetic and empathetic.

The impact it had

Loved the fact that I didn't have to argue to get an engineer out. No quibble which is unusual these days

Where this happened

On the phone

Bosch Customers

Most talked about by Bosch customers

High
Low

How this makes Bosch customers feel

High
Low
20% Service
Feelings:

Satisfied

Pleased

20% Quality of product
Feelings:

Satisfied

Pleased

20% Inconvenienced
Feelings:

Annoyed

Furious

Frustrated

20% Customer Service
Feelings:

Furious

Frustrated

Annoyed

20% Delay
Feelings:

Furious

Frustrated

Annoyed

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

13% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Furious

Disappointed

Anxious

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

11% Communication
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Anxious

Scared

Annoyed

7% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Furious

Anxious

7% Service
Feelings:

Satisfied

Delighted

Happy

Pleased

7% Quality of product
Feelings:

Let down

Annoyed

Frustrated

Furious

4% Delay
Feelings:

Frustrated

Annoyed

Furious

4% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

4% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Anxious

Scared

Frustrated

2% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Bosch
  4. LG Electronics

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson