A compliment about Curzon Cinema

Status: Approved

#Service #Communication #ExpectationsExceeded  Pleased Grateful 

Kindly shared by S. Neatrour

What happened

We had a aggressive viewer in the auditorium, who in the end had to be dragged out by security. Not the company's fault at all in my opinion, but the Manager called out that we should drop by the bar on the way out, where they gave everyone a complimentary ticket. Nicely done and looking forward to more trips to this funky cinema chain.

The impact it had

Its nice when companies go the extra mile to make up for an issue that is really outside of their control. Looking forward to another date night at the Cinema!

Where this happened

In Person - Curzon Bloomsbury, The Brunswick Centre London, near, Russell Square WC1N 1AW

Curzon Cinema Customers

Most talked about by Curzon Cinema customers

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How this makes Curzon Cinema customers feel

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40% Service
Feelings:

Grateful

Pleased

Delighted

Happy

20% Communication
Feelings:

Pleased

Grateful

20% Expectations Exceeded
Feelings:

Pleased

Grateful

20% Quality
Feelings:

Delighted

Happy

Grateful

Entertainment Customers

Most talked about by Entertainment customers

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How this makes Entertainment customers feel

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27% Service
Feelings:

Pleased

Grateful

Delighted

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Happy

18% Expectations Exceeded
Feelings:

Pleased

Special

Delighted

Grateful

18% Quality
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Delighted

Special

Pleased

Happy

Grateful

9% Communication
Feelings:

Pleased

Grateful

9% Customer Service
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Disgusted

Furious

Frustrated

9% Financial Loss
Feelings:

Disgusted

Furious

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9% Inconvenienced
Feelings:

Disgusted

Furious

Frustrated

Most complained about Entertainment companies

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  1. FEVER

Most complimented Entertainment companies

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  1. Curzon Cinema
  2. Burnley Football Club Suites