A compliment about B&Q

Status: Approved

#Delivery #ExpectationsExceeded #Qualityofproduct  Delighted Satisfied Pleased 

Kindly shared by R. Bruen

What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

Where this happened

In Person

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
22% Expectations Exceeded
Feelings:

Satisfied

Delighted

Grateful

Special

Pleased

22% Quality of product
Feelings:

Delighted

Satisfied

Pleased

22% Service
Feelings:

Grateful

Satisfied

Special

Delighted

22% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

11% Delivery
Feelings:

Delighted

Satisfied

Pleased

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

Let down

13% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Let down

11% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

5% Fraud
Feelings:

Disgusted

Let down

Furious

Frustrated

Annoyed

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

4% Quality of product
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Delighted

Grateful

Special

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Most complained about Home companies

High
Low
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Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater
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