A compliment about B&Q

Status: Approved

#Delivery #ExpectationsExceeded #Qualityofproduct  Delighted Satisfied Pleased 

Kindly shared by R. Bruen

What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

Where this happened

In Person

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
22% Expectations Exceeded
Feelings:

Satisfied

Delighted

Grateful

Special

Pleased

22% Quality of product
Feelings:

Delighted

Pleased

Satisfied

22% Service
Feelings:

Delighted

Grateful

Satisfied

Special

22% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

11% Delivery
Feelings:

Delighted

Satisfied

Pleased

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
14% Quality of product
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Furious

14% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

8% Service
Feelings:

Special

Delighted

Grateful

Satisfied

8% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Quality of product
Feelings:

Delighted

Satisfied

Pleased

5% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

5% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

5% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

5% Fraud
Feelings:

Disgusted

Let down

Annoyed

5% Communication
Feelings:

Furious

Let down

Disappointed

3% Quality
Feelings:

Delighted

Grateful

Special

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Delivery
Feelings:

Furious

Disappointed

Let down

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

3% Delivery
Feelings:

Pleased

Delighted

Satisfied

3% Discrimination
Feelings:

Disgusted

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Carpetright
  3. Homebase
  4. NCF Living (Birmingham)

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater