A compliment about B&Q

Status: Approved

#Delivery #ExpectationsExceeded #Qualityofproduct  Delighted Satisfied Pleased 

Kindly shared by R. Bruen

What happened

Ordered a tap yesterday and it arrived this morning brilliant service

The impact it had

I wish all orders were delivered so quickly

Where this happened

In Person

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
33% Quality of product
Feelings:

Delighted

Pleased

Satisfied

17% Delivery
Feelings:

Delighted

Satisfied

Pleased

17% Expectations Exceeded
Feelings:

Delighted

Satisfied

Pleased

17% Service
Feelings:

Delighted

17% Communication
Feelings:

Delighted

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

Furious

16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

Satisfied

Pleased

8% Quality of product
Feelings:

Delighted

Pleased

Satisfied

8% Service
Feelings:

Delighted

Grateful

Special

8% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

8% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

4% Delay
Feelings:

Frustrated

Disappointed

Annoyed

4% Rudeness
Feelings:

Furious

4% Communication
Feelings:

Furious

4% Delivery
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Delighted

4% Quality
Feelings:

Delighted

Grateful

Special

4% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Sun-dial Blinds
  3. Carpetright
  4. Homebase

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater