Kindly shared by R. Bruen
What happened
Ordered a tap yesterday and it arrived this morning brilliant service
The impact it had
I wish all orders were delivered so quickly
Where this happened
In Person
B&Q Customers
Most talked about by B&Q customers
High
Low
How this makes B&Q customers feel
High
Low
33% Quality of product
Feelings:
Delighted
Pleased
Satisfied
17% Delivery
Feelings:
Delighted
Satisfied
Pleased
17% Expectations Exceeded
Feelings:
Delighted
Satisfied
Pleased
17% Service
Feelings:
Delighted
17% Communication
Feelings:
Delighted
Home Customers
Most talked about by Home customers
High
Low
How this makes Home customers feel
High
Low
16% Quality of product
Feelings:
Frustrated
Disappointed
Annoyed
Disgusted
Furious
16% Customer Service
Feelings:
Furious
Frustrated
Disappointed
Disgusted
Annoyed
8% Expectations Exceeded
Feelings:
Delighted
Grateful
Special
Satisfied
Pleased
8% Quality of product
Feelings:
Delighted
Pleased
Satisfied
8% Service
Feelings:
Delighted
Grateful
Special
8% Financial Loss
Feelings:
Annoyed
Furious
Frustrated
Disappointed
8% Inconvenienced
Feelings:
Annoyed
Disgusted
Frustrated
Disappointed
4% Delay
Feelings:
Frustrated
Disappointed
Annoyed
4% Rudeness
Feelings:
Furious
4% Communication
Feelings:
Furious
4% Delivery
Feelings:
Delighted
Satisfied
Pleased
4% Communication
Feelings:
Delighted
4% Quality
Feelings:
Delighted
Grateful
Special
4% Embarrassment
Feelings:
Disgusted
Frustrated
Disappointed