A customer experience about Amazon by K Russell

Kindly shared by K. Russell

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What happened

I'm a long time prime member and ordered a suitcase for my partner for Christmas,on next day delivery anyway it was a 2day delivery and when it didn't arrive I rang customer service and was told it was lost and would reorder it and it would arrive before Christmas so on Christmas it had not arrived I contacted customer service again and was told it was arriving as expected on the 29/12/19 I explained that it was a Christmas present and to cancel my order I got no apology .

What I wish had happened

That they had been honest with me if they had it wouldn't have ruined my partners Christmas

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

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Low

How this makes Amazon customers feel

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Low

15% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

15% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

12% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Inconvenienced

Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Let down

9% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

9% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

9% Financial Loss

Feelings:

Furious

Disgusted

Annoyed

Frustrated

6% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

6% Delivery

Feelings:

Pleased

Satisfied

Happy

3% Rudeness

Feelings:

Furious

Annoyed

Disgusted

3% Quality of product

Feelings:

Furious

Disgusted

Frustrated

3% Communication

Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

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Low

How this makes Online Retailer customers feel

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Low

16% Delivery

Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Put out

Miffed

Disgusted

Anxious

10% Delay

Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication

Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Frustrated

Furious

6% Inconvenienced

Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery

Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product

Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other

Feelings:

Furious

Disgusted

Annoyed

Disappointed

Let down

Put out

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Rudeness

Feelings:

Furious

Annoyed

Disgusted

1% Returns

Feelings:

Uneasy

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