A customer experience about Bulb by Anonymous

Kindly shared by Anonymous

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What happened

Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The impact it had

I tell everyone how great Bulb are to deal with!

Where this happened

On a mobile app

Bulb Customers

Most talked about by Bulb customers

High

Low

How this makes Bulb customers feel

High

Low

50% Expectations Exceeded

Feelings:

Delighted

Happy

Pleased

25% Delivery

Feelings:

Delighted

Happy

Pleased

25% Service

Feelings:

Delighted

Happy

Pleased

Utilities Customers

Most talked about by Utilities customers

High

Low

How this makes Utilities customers feel

High

Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Anxious

Furious

Let down

Sad

Other

Offended

Uneasy

Disappointed

15% Financial Loss

Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Uneasy

Disgusted

Other

8% Communication

Feelings:

Frustrated

Furious

Anxious

Sad

Offended

8% Inconvenienced

Feelings:

Frustrated

Let down

Annoyed

Furious

Anxious

8% Discrimination

Feelings:

Other

Anxious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

8% Other

Feelings:

Furious

Frustrated

Disgusted

Let down

Other

Annoyed

Anxious

5% Expectations Exceeded

Feelings:

Delighted

Happy

Pleased

5% Delay

Feelings:

Annoyed

Other

Frustrated

Anxious

Let down

5% Fraud

Feelings:

Annoyed

Frustrated

Let down

Uneasy

5% Rudeness

Feelings:

Annoyed

Anxious

Furious

Frustrated

Other

3% Delivery

Feelings:

Delighted

Happy

Pleased

3% Service

Feelings:

Delighted

Happy

Pleased

3% Quality of product

Feelings:

Frustrated

Sad

Offended

Most positive experiences about Utilities companies

High

Low

Least positive experiences about Utilities companies

High

Low

Bulb

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