Kindly shared by Anonymous
What happened
Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!
The impact it had
I tell everyone how great Bulb are to deal with!
Where this happened
On a mobile app
Bulb Customers
Most talked about by Bulb customers
High
Low
How this makes Bulb customers feel
High
Low
50% Expectations Exceeded
Feelings:
Delighted
Happy
Pleased
25% Delivery
Feelings:
Delighted
Happy
Pleased
25% Service
Feelings:
Delighted
Happy
Pleased
Utilities Customers
Most talked about by Utilities customers
High
Low
How this makes Utilities customers feel
High
Low
25% Customer Service
Feelings:
Frustrated
Annoyed
Sad
Disappointed
Offended
Furious
Anxious
17% Expectations Exceeded
Feelings:
Delighted
Happy
Pleased
8% Financial Loss
Feelings:
Anxious
Frustrated
Furious
8% Inconvenienced
Feelings:
Frustrated
Furious
Anxious
8% Discrimination
Feelings:
Annoyed
Frustrated
Disappointed
8% Delivery
Feelings:
Delighted
Happy
Pleased
8% Service
Feelings:
Delighted
Happy
Pleased
8% Communication
Feelings:
Frustrated
Sad
Offended
8% Quality of product
Feelings:
Frustrated
Sad
Offended