A compliment about Bulb by Anonymous

Kindly shared by Anonymous

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What happened

Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The impact it had

I tell everyone how great Bulb are to deal with!

Where this happened

On a mobile app

Bulb Customers

Most talked about by Bulb customers

High

Low

How this makes Bulb customers feel

High

Low

50% Expectations Exceeded

Feelings:

Delighted

Happy

Pleased

25% Delivery

Feelings:

Delighted

Happy

Pleased

25% Service

Feelings:

Happy

Pleased

Delighted

Utilities Customers

Most talked about by Utilities customers

High

Low

How this makes Utilities customers feel

High

Low

26% Customer Service

Feelings:

Frustrated

Anxious

Annoyed

Furious

Other

Sad

Offended

Disappointed

Let down

11% Communication

Feelings:

Frustrated

Furious

Anxious

Sad

Offended

11% Financial Loss

Feelings:

Frustrated

Annoyed

Let down

Furious

Anxious

11% Inconvenienced

Feelings:

Frustrated

Let down

Furious

Annoyed

Anxious

7% Expectations Exceeded

Feelings:

Delighted

Happy

Pleased

7% Delay

Feelings:

Annoyed

Frustrated

Let down

Other

Anxious

4% Fraud

Feelings:

Frustrated

Let down

Annoyed

4% Rudeness

Feelings:

Other

Anxious

Annoyed

4% Delivery

Feelings:

Delighted

Happy

Pleased

4% Service

Feelings:

Happy

Pleased

Delighted

4% Quality of product

Feelings:

Frustrated

Sad

Offended

4% Discrimination

Feelings:

Annoyed

Frustrated

Disappointed

4% Other

Feelings:

Furious

Frustrated

Anxious

Most complained about Utilities companies

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Low

Most complimented Utilities companies

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Low

Bulb

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