A compliment about Bulb

Status: Approved

#ExpectationsExceeded #Delivery #Service  Delighted Happy Pleased 

Kindly shared by Anonymous

What happened

Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The impact it had

I tell everyone how great Bulb are to deal with!

Where this happened

On a mobile app

Bulb Customers

Most talked about by Bulb customers

High
Low

How this makes Bulb customers feel

High
Low
50% Expectations Exceeded
Feelings:

Pleased

Delighted

Happy

25% Delivery
Feelings:

Delighted

Happy

Pleased

25% Service
Feelings:

Delighted

Happy

Pleased

Utilities Customers

Most talked about by Utilities customers

High
Low

How this makes Utilities customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Sad

Other

Offended

Disappointed

Let down

12% Financial Loss
Feelings:

Frustrated

Anxious

Annoyed

Let down

Furious

9% Communication
Feelings:

Frustrated

Anxious

Sad

Offended

Furious

9% Inconvenienced
Feelings:

Frustrated

Furious

Let down

Anxious

Annoyed

6% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

6% Discrimination
Feelings:

Anxious

Annoyed

Frustrated

Disappointed

6% Other
Feelings:

Furious

Frustrated

Annoyed

Anxious

6% Delay
Feelings:

Annoyed

Let down

Other

Anxious

Frustrated

6% Rudeness
Feelings:

Annoyed

Furious

Frustrated

Other

Anxious

3% Delivery
Feelings:

Delighted

Happy

Pleased

3% Service
Feelings:

Delighted

Happy

Pleased

3% Quality of product
Feelings:

Frustrated

Sad

Offended

3% Fraud
Feelings:

Frustrated

Let down

Annoyed

Most complained about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Most complimented Utilities companies

High
Low
  1. Bulb