A compliment about Bulb

Status: Approved

#ExpectationsExceeded #Delivery #Service  Delighted Happy Pleased 

Kindly shared by Anonymous

What happened

Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The impact it had

I tell everyone how great Bulb are to deal with!

Where this happened

On a mobile app

Bulb Customers

Most talked about by Bulb customers

High
Low

How this makes Bulb customers feel

High
Low
50% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

25% Delivery
Feelings:

Delighted

Happy

Pleased

25% Service
Feelings:

Happy

Pleased

Delighted

Utilities Customers

Most talked about by Utilities customers

High
Low

How this makes Utilities customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Anxious

Annoyed

Furious

Other

Sad

Offended

Disappointed

Let down

11% Communication
Feelings:

Frustrated

Furious

Anxious

Sad

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Furious

Anxious

11% Inconvenienced
Feelings:

Frustrated

Let down

Furious

Annoyed

Anxious

7% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

7% Delay
Feelings:

Annoyed

Frustrated

Let down

Other

Anxious

4% Fraud
Feelings:

Frustrated

Let down

Annoyed

4% Rudeness
Feelings:

Other

Anxious

Annoyed

4% Delivery
Feelings:

Delighted

Happy

Pleased

4% Service
Feelings:

Happy

Pleased

Delighted

4% Quality of product
Feelings:

Frustrated

Sad

Offended

4% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

4% Other
Feelings:

Furious

Frustrated

Anxious

Most complained about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water

Most complimented Utilities companies

High
Low
  1. Bulb