A compliment about Bulb

Status: Approved

#ExpectationsExceeded #Delivery #Service  Delighted Happy Pleased 

Kindly shared by Anonymous

What happened

Moved to Bulb on price initially however their customer service (by person or by app) has been impressive, so easy and customer focused I have been telling everyone!

The impact it had

I tell everyone how great Bulb are to deal with!

Where this happened

On a mobile app

Bulb Customers

Most talked about by Bulb customers

High
Low

How this makes Bulb customers feel

High
Low
50% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

25% Delivery
Feelings:

Delighted

Happy

Pleased

25% Service
Feelings:

Delighted

Happy

Pleased

Utilities Customers

Most talked about by Utilities customers

High
Low

How this makes Utilities customers feel

High
Low
25% Customer Service
Feelings:

Frustrated

Annoyed

Sad

Disappointed

Offended

Furious

Anxious

17% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

8% Financial Loss
Feelings:

Anxious

Frustrated

Furious

8% Inconvenienced
Feelings:

Frustrated

Furious

Anxious

8% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

8% Delivery
Feelings:

Delighted

Happy

Pleased

8% Service
Feelings:

Delighted

Happy

Pleased

8% Communication
Feelings:

Frustrated

Sad

Offended

8% Quality of product
Feelings:

Frustrated

Sad

Offended

Most complained about Utilities companies

High
Low
  1. British Gas

Most complimented Utilities companies

High
Low
  1. Bulb