A compliment about Amazon

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted 

Kindly shared by Anonymous

What happened

I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account

The impact it had

Most companies make it really awkward to return a product. With service like this it inspires me with confidence to just order something and not worry about it not being suitable as I know they will deal with any issues quickly.

Where this happened

On the Internet - www.amazon.co.uk

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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17% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

13% Delivery
Feelings:

Annoyed

Furious

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Miffed

13% Expectations Exceeded
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10% Service
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Happy

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Delighted

10% Financial Loss
Feelings:

Furious

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7% Inconvenienced
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Annoyed

Furious

Miffed

Let down

7% Delay
Feelings:

Annoyed

Furious

Disgusted

7% Communication
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Happy

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Satisfied

7% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Quality of product
Feelings:

Disgusted

Frustrated

Furious

3% Communication
Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

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Low

How this makes Online Retailer customers feel

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Low
19% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Disappointed

Scared

17% Delivery
Feelings:

Annoyed

Furious

Let down

Miffed

Frustrated

Disgusted

Disappointed

Anxious

13% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Scared

Miffed

Disgusted

Let down

Anxious

11% Delay
Feelings:

Annoyed

Furious

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Let down

Disgusted

Anxious

7% Expectations Exceeded
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Let down

Furious

Disappointed

Scared

6% Inconvenienced
Feelings:

Annoyed

Furious

Miffed

Let down

Frustrated

Disappointed

6% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

4% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

4% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Rudeness
Feelings:

Furious

Annoyed

Disgusted

2% Quality of product
Feelings:

Disgusted

Frustrated

Furious

2% Fraud
Feelings:

Let down

Annoyed

Disappointed

2% Other
Feelings:

Furious

Disgusted

Annoyed

Most complained about Online Retailer companies

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  1. Amazon
  2. Wish
  3. Groupon
  4. Moo

Most complimented Online Retailer companies

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  1. Amazon