A compliment about Amazon

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted 

Kindly shared by Anonymous

What happened

I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account

The impact it had

Most companies make it really awkward to return a product. With service like this it inspires me with confidence to just order something and not worry about it not being suitable as I know they will deal with any issues quickly.

Where this happened

On the Internet - www.amazon.co.uk

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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18% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Delighted

Overjoyed

Grateful

14% Service
Feelings:

Satisfied

Happy

Grateful

Delighted

Pleased

14% Customer Service
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Miffed

14% Delivery
Feelings:

Annoyed

Miffed

9% Delay
Feelings:

Annoyed

Furious

Disgusted

9% Communication
Feelings:

Happy

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Delighted

Satisfied

5% Delivery
Feelings:

Pleased

Satisfied

Happy

5% Financial Loss
Feelings:

Furious

Disgusted

Frustrated

5% Quality of product
Feelings:

Furious

Disgusted

Frustrated

5% Inconvenienced
Feelings:

Annoyed

Miffed

5% Rudeness
Feelings:

Furious

Annoyed

Disgusted

Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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19% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Let down

Disappointed

Miffed

Anxious

Scared

13% Delay
Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Disgusted

13% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Delighted

Overjoyed

Grateful

13% Delivery
Feelings:

Annoyed

Miffed

Furious

Let down

10% Service
Feelings:

Satisfied

Happy

Grateful

Delighted

Pleased

6% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

6% Financial Loss
Feelings:

Annoyed

Furious

Anxious

Disgusted

Scared

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6% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Miffed

3% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Quality of product
Feelings:

Furious

Disgusted

Frustrated

3% Communication
Feelings:

Annoyed

Anxious

Scared

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

Most complained about Online Retailer companies

High
Low
  1. Amazon
  2. Wish
  3. Moo

Most complimented Online Retailer companies

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  1. Amazon