A compliment about Amazon

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted 

Kindly shared by Anonymous

What happened

I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account

The impact it had

Most companies make it really awkward to return a product. With service like this it inspires me with confidence to just order something and not worry about it not being suitable as I know they will deal with any issues quickly.

Where this happened

On the Internet - www.amazon.co.uk

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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18% Expectations Exceeded
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

14% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

14% Delivery
Feelings:

Annoyed

Miffed

14% Service
Feelings:

Satisfied

Happy

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Delighted

9% Delay
Feelings:

Annoyed

Furious

Disgusted

9% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

5% Inconvenienced
Feelings:

Miffed

Annoyed

5% Rudeness
Feelings:

Furious

Annoyed

Disgusted

5% Delivery
Feelings:

Pleased

Satisfied

Happy

5% Financial Loss
Feelings:

Furious

Disgusted

Frustrated

5% Quality of product
Feelings:

Disgusted

Frustrated

Furious

Online Retailer Customers

Most talked about by Online Retailer customers

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Low

How this makes Online Retailer customers feel

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Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Miffed

Disgusted

Anxious

Scared

Let down

Disappointed

14% Delivery
Feelings:

Annoyed

Miffed

Furious

Let down

Frustrated

11% Delay
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Let down

Frustrated

11% Expectations Exceeded
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

11% Financial Loss
Feelings:

Annoyed

Frustrated

Miffed

Disappointed

Let down

Furious

Anxious

Disgusted

Scared

8% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

5% Inconvenienced
Feelings:

Miffed

Annoyed

Frustrated

Disappointed

5% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

5% Communication
Feelings:

Annoyed

Let down

Anxious

Disappointed

Scared

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Quality of product
Feelings:

Disgusted

Frustrated

Furious

3% Fraud
Feelings:

Annoyed

Disappointed

Let down

Most complained about Online Retailer companies

High
Low
  1. Amazon
  2. Wish
  3. Moo
  4. Groupon

Most complimented Online Retailer companies

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Low
  1. Amazon