A customer experience about Amazon by Anonymous

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What happened

I needed to ask for a refund for a product that didn't work. They actioned the refund immediately, told me not to bother sending the item back and two hours later the money was back in my account

The impact it had

Most companies make it really awkward to return a product. With service like this it inspires me with confidence to just order something and not worry about it not being suitable as I know they will deal with any issues quickly.

Where this happened

On the Internet - www.amazon.co.uk

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

15% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

15% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

12% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Inconvenienced

Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Let down

9% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

9% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

9% Financial Loss

Feelings:

Furious

Disgusted

Annoyed

Frustrated

6% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

6% Delivery

Feelings:

Pleased

Satisfied

Happy

3% Rudeness

Feelings:

Furious

Annoyed

Disgusted

3% Quality of product

Feelings:

Furious

Disgusted

Frustrated

3% Communication

Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

16% Delivery

Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Put out

Miffed

Disgusted

Anxious

10% Delay

Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication

Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Frustrated

Furious

6% Inconvenienced

Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery

Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product

Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other

Feelings:

Furious

Disgusted

Annoyed

Disappointed

Let down

Put out

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Rudeness

Feelings:

Furious

Annoyed

Disgusted

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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