A customer experience about Ryanair

Status: Approved

#FinancialLoss #Inconvenienced #Delay  Annoyed Miffed Disgusted 

Kindly shared by P. Granville Watkins

What happened

I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compensated (Rule E/261 I think). We were delayed 48 hours! They even gave me contradictory excuses. First email said air traffic control problems caused delays. Four days later got another email stating plane had developed a technical fault!! Ironically during this timescale there was a pilots' strike by Ryanair!! I've used two companies to try and get something without success. I would appreciate any feedback.

What I wish had happened

Like thousands of other delayed passengers, we would have expected compensation.

Where this happened

Other - San Javier airport Murcia, Costa Blanca

Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
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Let down

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Unsatisfied

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25% Customer Service
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Furious

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Uneasy

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10% Communication
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8% Delay
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Furious

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7% Inconvenienced
Feelings:

Annoyed

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Furious

Miffed

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Uneasy

Anxious

Unsatisfied

Disappointed

7% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

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Uneasy

Unhappy

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Furious

3% Discrimination
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Furious

Frustrated

Annoyed

Unhappy

Disgusted

3% Returns
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Annoyed

Frustrated

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Unsatisfied

Furious

1% Rudeness
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Furious

1% Embarrassment
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Frustrated

Let down

Annoyed

1% Delivery
Feelings:

Furious

Frustrated

Let down

1% Other
Feelings:

Furious

Let down

Disgusted

1% Quality of product
Feelings:

Let down

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Annoyed

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

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Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

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Anti Climax

Confused

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25% Customer Service
Feelings:

Frustrated

Furious

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Let down

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Anxious

Unsatisfied

Sad

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Uneasy

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11% Inconvenienced
Feelings:

Furious

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Anxious

Sad

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Surprised

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Anti Climax

Scared

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Other

10% Communication
Feelings:

Frustrated

Furious

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Sad

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Saddened

Displeased

Unhappy

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7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

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Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Uneasy

Scared

Anti Climax

Saddened

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

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Unsatisfied

Offended

Disappointed

Unhappy

2% Discrimination
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

Disappointed

Offended

Let down

Unsatisfied

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product
Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery
Feelings:

Let down

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Disappointed

Furious

0% Delivery
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Delighted

Happy

Overjoyed

0% Service
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Delighted

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0% Expectations Exceeded
Feelings:

Delighted

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