A complaint about Currys PC World

Status: Approved

#CustomerService  Furious 

What happened

I bought laptop from curry’s last year in March. In October, I accidentally dropped the laptop when I was coming downstairs. I contacted the teamknow how and asked them repair as I had extended warranty. They returned the laptop by saying that I have neglected laptop, therefore they refused to repair it.

What I wish had happened

I want to return the laptop and get my money back.

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

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Low

How this makes Currys PC World customers feel

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Low
34% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Anxious

Annoyed

Let down

Offended

Disappointed

Surprised

19% Inconvenienced
Feelings:

Frustrated

Furious

Anxious

Offended

Annoyed

Disappointed

Surprised

Disgusted

Scared

Let down

13% Financial Loss
Feelings:

Furious

Frustrated

Anxious

Let down

Disgusted

Annoyed

13% Communication
Feelings:

Frustrated

Scared

Let down

Annoyed

Furious

Disgusted

Anxious

6% Rudeness
Feelings:

Disappointed

Surprised

Offended

Furious

Anxious

Let down

6% Delay
Feelings:

Frustrated

Furious

Disgusted

3% Delivery
Feelings:

Disgusted

Furious

Frustrated

3% Fraud
Feelings:

Anxious

Scared

Frustrated

3% Discrimination
Feelings:

Furious

Offended

Disgusted

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

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Low
27% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Surprised

12% Financial Loss
Feelings:

Furious

Frustrated

Let down

Annoyed

Anxious

Disgusted

Disappointed

12% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Offended

Let down

Surprised

Disgusted

Scared

11% Communication
Feelings:

Frustrated

Furious

Annoyed

Anxious

Disgusted

Disappointed

Scared

Let down

9% Delay
Feelings:

Frustrated

Furious

Let down

Disappointed

Annoyed

Disgusted

Anxious

5% Rudeness
Feelings:

Frustrated

Let down

Disappointed

Annoyed

Furious

Surprised

Offended

Anxious

5% Quality of product
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

3% Service
Feelings:

Satisfied

Delighted

Pleased

Happy

2% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Disgusted

2% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Disgusted

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson