Kindly shared by L. Mlcochova
What happened
Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th January, apparently parcel has been refused by recipient and is being send back to me. Contacted recipient, he didn't even hear from hermes delivery man. Parcel travelled to two different depots according to tracking info. On the 31st January it's been on the way to courier but again delayed according to tracking info. Didn't hear anything from them since. When I contacted hermes again I've been told they can't do anything else as I have to allow two weeks for return.it's 15th February. No parcel, no update in tracking info, no email from hermes. Fed up, need advise what to do next.
What I wish had happened
Returned parcel to me at reasonably short time, considered I've paid £14 for the delivery
Where this happened
On the phone
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