Kindly shared by L. Evans (Customer)
What happened
Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins. Lovely smart carriages, power socket to charge phone in 2nd class. Had no idea cheap day travel card was valid on this train.
The impact it had
Quick and relaxed journey, departed and arrived on time. Super happy with the service :-)
Where this happened
In Person
Govia Thameslink Railway Customers
Most talked about by Govia Thameslink Railway customers
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Low
How this makes Govia Thameslink Railway customers feel
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50% Service
Feelings:
Happy
Satisfied
Grateful
50% Quality
Feelings:
Happy
Satisfied
Grateful
Public Transport Customers
Most talked about by Public Transport customers
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How this makes Public Transport customers feel
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20% Service
Feelings:
Happy
Satisfied
Grateful
20% Quality
Feelings:
Happy
Satisfied
Grateful
20% Rudeness
Feelings:
Frustrated
Annoyed
Disappointed
20% Customer Service
Feelings:
Frustrated
Annoyed
Disappointed
20% Financial Loss
Feelings:
Frustrated
Annoyed
Disappointed