A customer experience about Govia Thameslink Railway

Status: Approved

#Service #Quality  Happy Satisfied Grateful 

Kindly shared by L. Evans (Customer)

What happened

Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins. Lovely smart carriages, power socket to charge phone in 2nd class. Had no idea cheap day travel card was valid on this train.

The impact it had

Quick and relaxed journey, departed and arrived on time. Super happy with the service :-)

Where this happened

In Person

Govia Thameslink Railway Customers

Most talked about by Govia Thameslink Railway customers

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How this makes Govia Thameslink Railway customers feel

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50% Service
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Happy

Satisfied

Grateful

50% Quality
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Happy

Satisfied

Grateful

Public Transport Customers

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20% Service
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Satisfied

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20% Quality
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20% Rudeness
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20% Customer Service
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20% Financial Loss
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Most positive experiences about Public Transport companies

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  1. Arriva Bus

Least positive experiences about Public Transport companies

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  1. Govia Thameslink Railway