Kindly shared by j. buckenham
What happened
i received fast service product arrived fast and in perfect condition
The impact it had
made me want to use more often
Where this happened
On the phone
Amazon Customers
Most talked about by Amazon customers
High
Low
How this makes Amazon customers feel
High
Low
17% Customer Service
Feelings:
Annoyed
Miffed
Furious
Disgusted
17% Expectations Exceeded
Feelings:
Delighted
Pleased
Satisfied
Happy
17% Service
Feelings:
Delighted
Pleased
Satisfied
Happy
8% Inconvenienced
Feelings:
Miffed
Annoyed
8% Delivery
Feelings:
Miffed
Annoyed
8% Rudeness
Feelings:
Furious
Annoyed
Disgusted
8% Delay
Feelings:
Annoyed
Disgusted
Furious
8% Communication
Feelings:
Delighted
8% Delivery
Feelings:
Pleased
Satisfied
Happy
Online Retailer Customers
Most talked about by Online Retailer customers
High
Low
How this makes Online Retailer customers feel
High
Low
20% Customer Service
Feelings:
Annoyed
Miffed
Furious
Disgusted
Frustrated
Disappointed
13% Inconvenienced
Feelings:
Frustrated
Disappointed
Miffed
Annoyed
13% Delay
Feelings:
Annoyed
Disgusted
Frustrated
Disappointed
Furious
13% Expectations Exceeded
Feelings:
Delighted
Pleased
Satisfied
Happy
13% Service
Feelings:
Delighted
Pleased
Satisfied
Happy
7% Delivery
Feelings:
Miffed
Annoyed
7% Rudeness
Feelings:
Furious
Annoyed
Disgusted
7% Communication
Feelings:
Delighted
7% Delivery
Feelings:
Pleased
Satisfied
Happy