A compliment about Amazon by j buckenham

Kindly shared by j. buckenham

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What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

15% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

15% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

12% Delivery

Feelings:

Annoyed

Miffed

12% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

12% Financial Loss

Feelings:

Furious

Frustrated

Disgusted

Annoyed

8% Delay

Feelings:

Annoyed

Furious

Disgusted

8% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

4% Communication

Feelings:

Annoyed

4% Inconvenienced

Feelings:

Miffed

Annoyed

4% Rudeness

Feelings:

Disgusted

Furious

Annoyed

4% Delivery

Feelings:

Satisfied

Happy

Pleased

4% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

20% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Miffed

Disappointed

Anxious

Scared

Let down

15% Financial Loss

Feelings:

Annoyed

Frustrated

Furious

Anxious

Scared

Miffed

Disappointed

Let down

Disgusted

12% Delivery

Feelings:

Annoyed

Miffed

Furious

Frustrated

Let down

10% Delay

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

10% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication

Feelings:

Annoyed

Anxious

Disappointed

Scared

Let down

7% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

5% Inconvenienced

Feelings:

Frustrated

Disappointed

Miffed

Annoyed

5% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

2% Fraud

Feelings:

Disappointed

Let down

Annoyed

2% Rudeness

Feelings:

Disgusted

Furious

Annoyed

2% Delivery

Feelings:

Satisfied

Happy

Pleased

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Most complained about Online Retailer companies

High

Low

Most complimented Online Retailer companies

High

Low

Amazon

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