A compliment about Amazon by j buckenham

Kindly shared by j. buckenham

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What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

17% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

13% Delivery

Feelings:

Annoyed

Furious

Let down

Miffed

13% Expectations Exceeded

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

10% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

10% Financial Loss

Feelings:

Furious

Disgusted

Annoyed

Frustrated

7% Inconvenienced

Feelings:

Annoyed

Furious

Miffed

Let down

7% Delay

Feelings:

Annoyed

Furious

Disgusted

7% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

7% Delivery

Feelings:

Pleased

Satisfied

Happy

3% Rudeness

Feelings:

Furious

Annoyed

Disgusted

3% Quality of product

Feelings:

Disgusted

Frustrated

Furious

3% Communication

Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

19% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Disappointed

Scared

17% Delivery

Feelings:

Annoyed

Furious

Let down

Miffed

Frustrated

Disgusted

Disappointed

Anxious

13% Financial Loss

Feelings:

Annoyed

Frustrated

Furious

Disappointed

Scared

Miffed

Disgusted

Let down

Anxious

11% Delay

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

7% Expectations Exceeded

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

Overjoyed

7% Communication

Feelings:

Annoyed

Anxious

Let down

Furious

Disappointed

Scared

6% Inconvenienced

Feelings:

Annoyed

Furious

Miffed

Let down

Frustrated

Disappointed

6% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

4% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

4% Delivery

Feelings:

Pleased

Satisfied

Happy

2% Rudeness

Feelings:

Furious

Annoyed

Disgusted

2% Quality of product

Feelings:

Disgusted

Frustrated

Furious

2% Fraud

Feelings:

Let down

Annoyed

Disappointed

2% Other

Feelings:

Furious

Disgusted

Annoyed

Most complained about Online Retailer companies

High

Low

Most complimented Online Retailer companies

High

Low

Amazon

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