A customer experience about Amazon by j buckenham

Kindly shared by j. buckenham

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What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

21% Customer Service

Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Unsatisfied

Displeased

Disgusted

Disappointed

Miffed

Put out

Disheartened

15% Financial Loss

Feelings:

Frustrated

Annoyed

Let down

Displeased

Furious

Unhappy

Disheartened

Disappointed

Disgusted

Unsatisfied

Put out

Insecure

13% Inconvenienced

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

11% Delivery

Feelings:

Annoyed

Let down

Unhappy

Unsatisfied

Displeased

Frustrated

Miffed

Furious

Disappointed

Disheartened

6% Rudeness

Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

6% Communication

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Insecure

Unhappy

Displeased

5% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Delighted

Overjoyed

Grateful

4% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service

Feelings:

Satisfied

Happy

Delighted

Pleased

Grateful

2% Communication

Feelings:

Delighted

Happy

Grateful

Satisfied

2% Delivery

Feelings:

Pleased

Satisfied

Happy

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

2% Other

Feelings:

Annoyed

Let down

Disheartened

Displeased

Disappointed

1% Returns

Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

19% Customer Service

Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Displeased

Anxious

5% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness

Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service

Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other

Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication

Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns

Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product

Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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