A compliment about Amazon

Status: Approved

#Delivery #ExpectationsExceeded #Service  Pleased Satisfied Happy 

Kindly shared by j. buckenham

What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

15% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

12% Delivery
Feelings:

Annoyed

Miffed

12% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

12% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

8% Delay
Feelings:

Annoyed

Furious

Disgusted

8% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

4% Communication
Feelings:

Annoyed

4% Inconvenienced
Feelings:

Miffed

Annoyed

4% Rudeness
Feelings:

Disgusted

Furious

Annoyed

4% Delivery
Feelings:

Satisfied

Happy

Pleased

4% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
20% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Miffed

Disappointed

Anxious

Scared

Let down

15% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Anxious

Scared

Miffed

Disappointed

Let down

Disgusted

12% Delivery
Feelings:

Annoyed

Miffed

Furious

Frustrated

Let down

10% Delay
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

10% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Disappointed

Scared

Let down

7% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

5% Inconvenienced
Feelings:

Frustrated

Disappointed

Miffed

Annoyed

5% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Fraud
Feelings:

Disappointed

Let down

Annoyed

2% Rudeness
Feelings:

Disgusted

Furious

Annoyed

2% Delivery
Feelings:

Satisfied

Happy

Pleased

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Most complained about Online Retailer companies

High
Low
  1. Amazon
  2. Wish
  3. Moo
  4. Groupon

Most complimented Online Retailer companies

High
Low
  1. Amazon