A customer experience about Amazon

Status: Approved

#Delivery #ExpectationsExceeded #Service  Pleased Satisfied Happy 

Kindly shared by j. buckenham

What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
18% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Miffed

Disappointed

Let down

13% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unhappy

Unsatisfied

Furious

Miffed

Let down

13% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

10% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

8% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

8% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

8% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Frustrated

8% Communication
Feelings:

Frustrated

Annoyed

Disappointed

5% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

5% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Miffed

Disappointed

Let down

Anxious

Scared

15% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

12% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Miffed

Put out

Disgusted

Anxious

9% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Scared

Furious

8% Inconvenienced
Feelings:

Disappointed

Annoyed

Frustrated

Unhappy

Unsatisfied

Furious

Miffed

Let down

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

5% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

5% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Furious

Disgusted

Disappointed

Frustrated

Let down

Put out

3% Other
Feelings:

Furious

Let down

Disgusted

Put out

Annoyed

Disappointed

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com