A customer experience about Amazon by j buckenham

Kindly shared by j. buckenham

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What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

21% Customer Service

Feelings:

Annoyed

Frustrated

Let down

Unhappy

Displeased

Unsatisfied

Furious

Disgusted

Disappointed

Disheartened

Miffed

Put out

15% Financial Loss

Feelings:

Annoyed

Frustrated

Let down

Displeased

Disappointed

Unhappy

Disheartened

Furious

Unsatisfied

Put out

Insecure

Disgusted

13% Inconvenienced

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Displeased

Disheartened

11% Delivery

Feelings:

Annoyed

Let down

Frustrated

Unhappy

Unsatisfied

Displeased

Furious

Disappointed

Disheartened

Miffed

6% Rudeness

Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

6% Communication

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

6% Fraud

Feelings:

Frustrated

Annoyed

Unhappy

Disappointed

Let down

Displeased

Insecure

5% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

4% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

4% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

2% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

2% Delivery

Feelings:

Pleased

Satisfied

Happy

2% Quality of product

Feelings:

Furious

Annoyed

Disgusted

Frustrated

Displeased

Unsatisfied

2% Other

Feelings:

Annoyed

Displeased

Disappointed

Let down

Disheartened

1% Returns

Feelings:

Annoyed

Frustrated

Unhappy

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

19% Customer Service

Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

12% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disgusted

Anxious

Disheartened

9% Inconvenienced

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Displeased

Disheartened

9% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

6% Delay

Feelings:

Annoyed

Disappointed

Furious

Let down

Frustrated

Unsatisfied

Displeased

Disgusted

Anxious

Unhappy

5% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness

Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other

Feelings:

Annoyed

Disappointed

Let down

Furious

Disgusted

Displeased

Disheartened

Put out

2% Quality of product

Feelings:

Furious

Disappointed

Annoyed

Disgusted

Let down

Frustrated

Put out

Displeased

Unsatisfied

1% Returns

Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product

Feelings:

Pleased

Happy

Delighted

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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