A customer experience about Amazon by j buckenham

Kindly shared by j. buckenham

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What happened

i received fast service product arrived fast and in perfect condition

The impact it had

made me want to use more often

Where this happened

On the phone

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

20% Customer Service

Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Let down

Disgusted

Displeased

Miffed

Disappointed

Put out

Unhappy

13% Inconvenienced

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Unsatisfied

Unhappy

Furious

Miffed

12% Delivery

Feelings:

Annoyed

Let down

Unsatisfied

Furious

Disappointed

Disheartened

Miffed

Unhappy

Displeased

12% Financial Loss

Feelings:

Annoyed

Frustrated

Let down

Furious

Disappointed

Unsatisfied

Displeased

Put out

Unhappy

Disheartened

Disgusted

7% Rudeness

Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Disgusted

7% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication

Feelings:

Frustrated

Annoyed

Disappointed

Let down

5% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

5% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

3% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

3% Delivery

Feelings:

Pleased

Satisfied

Happy

3% Quality of product

Feelings:

Furious

Annoyed

Disgusted

Frustrated

Displeased

Unsatisfied

2% Other

Feelings:

Annoyed

Let down

Disheartened

2% Fraud

Feelings:

Frustrated

Disappointed

Let down

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

18% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Unsatisfied

Let down

Disgusted

Disappointed

Unhappy

Miffed

Displeased

Put out

Confused

Anxious

Scared

13% Financial Loss

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Put out

Unhappy

Furious

Unsatisfied

Anxious

Scared

Disheartened

Miffed

Disgusted

12% Delivery

Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Miffed

Unsatisfied

Displeased

Disgusted

Anxious

Disheartened

Unhappy

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

9% Inconvenienced

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unhappy

Unsatisfied

Furious

Miffed

Confused

8% Delay

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Displeased

Anxious

Disgusted

Unhappy

6% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

5% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

4% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

4% Rudeness

Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Disgusted

3% Quality of product

Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Displeased

Put out

Unsatisfied

3% Other

Feelings:

Annoyed

Let down

Disgusted

Disappointed

Put out

Furious

Disheartened

2% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

2% Fraud

Feelings:

Disappointed

Let down

Frustrated

Annoyed

1% Returns

Feelings:

Uneasy

1% Quality of product

Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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