Kindly shared by Anonymous
What happened
I had a steroid injection in my back a week ago and the consultant who carried it out phoned me personally today to check up on how I've been since. Great service while getting it done and fabulous staff from reception to consultant.
The impact it had
It made me feel like a person rather than just a face or number.
Where this happened
On the phone
Lister Hospital Customers
Most talked about by Lister Hospital customers
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How this makes Lister Hospital customers feel
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33% Service
Feelings:
Happy
Special
Grateful
33% Expectations Exceeded
Feelings:
Happy
Special
Grateful
33% Communication
Feelings:
Happy
Special
Grateful
Healthcare Customers
Most talked about by Healthcare customers
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Low
How this makes Healthcare customers feel
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Low
40% Expectations Exceeded
Feelings:
Special
Grateful
Elated
Happy
Inspired
20% Service
Feelings:
Grateful
Special
Elated
Happy
20% Communication
Feelings:
Special
Grateful
Happy
Inspired
20% Quality
Feelings:
Grateful
Special
Inspired
Elated
Most positive experiences about Healthcare companies
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Low
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Least positive experiences about Healthcare companies
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