A compliment about Lister Hospital

Status: Approved

#Service #ExpectationsExceeded #Communication  Happy Special Grateful 

Kindly shared by Anonymous

What happened

I had a steroid injection in my back a week ago and the consultant who carried it out phoned me personally today to check up on how I've been since. Great service while getting it done and fabulous staff from reception to consultant.

The impact it had

It made me feel like a person rather than just a face or number.

Where this happened

On the phone

Lister Hospital Customers

Most talked about by Lister Hospital customers

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How this makes Lister Hospital customers feel

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33% Service
Feelings:

Happy

Special

Grateful

33% Expectations Exceeded
Feelings:

Happy

Special

Grateful

33% Communication
Feelings:

Happy

Special

Grateful

Healthcare Customers

Most talked about by Healthcare customers

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How this makes Healthcare customers feel

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40% Expectations Exceeded
Feelings:

Grateful

Special

Elated

Inspired

Happy

20% Service
Feelings:

Grateful

Special

Elated

Happy

20% Communication
Feelings:

Special

Grateful

Happy

Inspired

20% Quality
Feelings:

Grateful

Special

Inspired

Elated

Most complained about Healthcare companies

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Most complimented Healthcare companies

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  1. Luton And Dunstable Hospital
  2. Lister Hospital
  3. Royal Sussex County Hospital
  4. NHS