A customer experience about Royal Sussex County Hospital

Status: Approved

#ExpectationsExceeded #Quality #Communication  Inspired Grateful Special 

Kindly shared by P. Bingham

What happened

great friendly staff always smiling ,even when dealing with very difficult patients

The impact it had

helped with my recovery

Where this happened

In Person - Edward street brighton east sussex

Royal Sussex County Hospital Customers

Most talked about by Royal Sussex County Hospital customers

High
Low

How this makes Royal Sussex County Hospital customers feel

High
Low
33% Expectations Exceeded
Feelings:

Inspired

Grateful

Special

33% Quality
Feelings:

Inspired

Grateful

Special

33% Communication
Feelings:

Inspired

Grateful

Special

Healthcare Customers

Most talked about by Healthcare customers

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Low

How this makes Healthcare customers feel

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Low
40% Expectations Exceeded
Feelings:

Grateful

Special

Elated

Inspired

Happy

20% Service
Feelings:

Grateful

Special

Elated

Happy

20% Communication
Feelings:

Grateful

Special

Inspired

Happy

20% Quality
Feelings:

Grateful

Special

Inspired

Elated

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Least positive experiences about Healthcare companies

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  1. Luton And Dunstable Hospital
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  3. Royal Sussex County Hospital
  4. NHS