A complaint about Currys PC World

Status: Approved

#FinancialLoss #CustomerService #Rudeness  Furious Anxious Let down 

Kindly shared by Anonymous

What happened

I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusing refund. Spoke to 20 plus people, escalated to ceo, still being lied to and they still have my money

What I wish had happened

I would’ve have happily taken a straight swap but they let me down 3 times, I just want my money back

Where this happened

On the phone

Currys PC World Customers

Most talked about by Currys PC World customers

High
Low

How this makes Currys PC World customers feel

High
Low
43% Customer Service
Feelings:

Furious

Anxious

Let down

Annoyed

Frustrated

29% Financial Loss
Feelings:

Furious

Anxious

Let down

Annoyed

Frustrated

14% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

14% Rudeness
Feelings:

Furious

Anxious

Let down

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
25% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Anxious

Let down

Disappointed

15% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

10% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

10% Financial Loss
Feelings:

Furious

Anxious

Let down

Annoyed

Frustrated

10% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

10% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

5% Delay
Feelings:

Furious

Frustrated

Annoyed

5% Quality of product
Feelings:

Let down

5% Communication
Feelings:

Delighted

5% Rudeness
Feelings:

Furious

Anxious

Let down

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Bosch
  3. LG Electronics
  4. Samsung

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson