A complaint about Currys PC World

Status: Approved

#FinancialLoss #CustomerService #Rudeness  Furious Anxious Let down 

Kindly shared by Anonymous

What happened

I had a tumble dryer delivered on 4th March that was damaged. Called straight away to arrange collection and redelivery, let down 3 times. Asked for refund, finally collected item and still refusing refund. Spoke to 20 plus people, escalated to ceo, still being lied to and they still have my money

What I wish had happened

I would’ve have happily taken a straight swap but they let me down 3 times, I just want my money back

Where this happened

On the phone

Currys PC World Customers

Most talked about by Currys PC World customers

High
Low

How this makes Currys PC World customers feel

High
Low
34% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Anxious

Annoyed

Let down

Offended

Disappointed

Surprised

19% Inconvenienced
Feelings:

Frustrated

Furious

Anxious

Offended

Annoyed

Disappointed

Surprised

Disgusted

Scared

Let down

13% Financial Loss
Feelings:

Furious

Frustrated

Anxious

Disgusted

Annoyed

Let down

13% Communication
Feelings:

Frustrated

Furious

Disgusted

Anxious

Scared

Let down

Annoyed

6% Rudeness
Feelings:

Surprised

Offended

Furious

Anxious

Let down

Disappointed

6% Delay
Feelings:

Frustrated

Furious

Disgusted

3% Delivery
Feelings:

Furious

Frustrated

Disgusted

3% Fraud
Feelings:

Anxious

Scared

Frustrated

3% Discrimination
Feelings:

Furious

Offended

Disgusted

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Surprised

12% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Anxious

Disappointed

12% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Offended

Let down

Surprised

Disgusted

Scared

11% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Disgusted

Disappointed

Scared

Let down

9% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

5% Rudeness
Feelings:

Frustrated

Let down

Annoyed

Furious

Disappointed

Surprised

Offended

Anxious

5% Quality of product
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Disgusted

3% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Disgusted

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Disgusted

2% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

1% Delivery
Feelings:

Furious

Frustrated

Disgusted

1% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson