Kindly shared by L. Barlow
What happened
Every time we visit the Curzon, we get friendly, efficient and personalised service! What more can you ask for!
The impact it had
It makes me feel valued and makes it easier to encourage others to support their independent cinema
Where this happened
In Person - Knutsford
Curzon Cinema Customers
Most talked about by Curzon Cinema customers
High
Low
How this makes Curzon Cinema customers feel
High
Low
40% Service
Feelings:
Grateful
Pleased
Delighted
Happy
20% Communication
Feelings:
Pleased
Grateful
20% Expectations Exceeded
Feelings:
Pleased
Grateful
20% Quality
Feelings:
Delighted
Happy
Grateful
Entertainment Customers
Most talked about by Entertainment customers
High
Low
How this makes Entertainment customers feel
High
Low
27% Service
Feelings:
Grateful
Delighted
Pleased
Happy
Special
18% Expectations Exceeded
Feelings:
Pleased
Special
Delighted
Grateful
18% Quality
Feelings:
Delighted
Grateful
Happy
Special
Pleased
9% Communication
Feelings:
Grateful
Pleased
9% Customer Service
Feelings:
Disgusted
Furious
Frustrated
9% Financial Loss
Feelings:
Frustrated
Furious
Disgusted
9% Inconvenienced
Feelings:
Disgusted
Furious
Frustrated
Least positive experiences about Entertainment companies
High
Low