A customer experience about Curzon Cinema

Status: Approved

#Service #Quality  Delighted Happy Grateful 

Kindly shared by L. Barlow

What happened

Every time we visit the Curzon, we get friendly, efficient and personalised service! What more can you ask for!

The impact it had

It makes me feel valued and makes it easier to encourage others to support their independent cinema

Where this happened

In Person - Knutsford

Curzon Cinema Customers

Most talked about by Curzon Cinema customers

High
Low

How this makes Curzon Cinema customers feel

High
Low
40% Service
Feelings:

Grateful

Pleased

Delighted

Happy

20% Communication
Feelings:

Pleased

Grateful

20% Expectations Exceeded
Feelings:

Pleased

Grateful

20% Quality
Feelings:

Grateful

Delighted

Happy

Entertainment Customers

Most talked about by Entertainment customers

High
Low

How this makes Entertainment customers feel

High
Low
27% Service
Feelings:

Pleased

Grateful

Delighted

Special

Happy

18% Expectations Exceeded
Feelings:

Pleased

Special

Delighted

Grateful

18% Quality
Feelings:

Delighted

Grateful

Special

Pleased

Happy

9% Communication
Feelings:

Pleased

Grateful

9% Customer Service
Feelings:

Disgusted

Furious

Frustrated

9% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

9% Inconvenienced
Feelings:

Disgusted

Furious

Frustrated

Most positive experiences about Entertainment companies

High
Low
  1. FEVER

Least positive experiences about Entertainment companies

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Low
  1. Curzon Cinema
  2. Burnley Football Club Suites