A customer experience about Hermes

Status: Approved

#CustomerService #Communication #Delay  Frustrated Let down Disappointed 

Kindly shared by Anonymous

What happened

Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the address, there is no way to actually contact them to do so.

What I wish had happened

Some form of option to contact a real person at Hermes to resolve this issue. Could take less than two minutes!

Where this happened

Via the post

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Miffed

Sad

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Confused

Other

20% Customer Service
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Frustrated

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Furious

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

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Other

14% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unsatisfied

Unhappy

Anxious

Surprised

Sad

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Anxious

Miffed

Disgusted

Displeased

Confused

Other

9% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

6% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Miffed

Confused

Unsatisfied

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Unsatisfied

Anxious

Disappointed

Unhappy

3% Fraud
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Unhappy

Annoyed

2% Other
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Surprised

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Delivery
Feelings:

Grateful

Pleased

Happy

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

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