A compliment about DPD

Status: Approved

#Delivery #Communication #Service  Delighted Grateful Satisfied 

Kindly shared by K. Clair

What happened

After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me updated via the app on when I’m getting. My delivery driver Rafa is awesome and always polite. I am very happy with their service

The impact it had

It makes me have faith that if I see DPD is my amazon courier for my packages, I will have a brilliant service

Where this happened

Via the post

DPD Customers

Most talked about by DPD customers

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Low

How this makes DPD customers feel

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33% Delivery
Feelings:

Delighted

Grateful

Satisfied

33% Communication
Feelings:

Delighted

Grateful

Satisfied

33% Service
Feelings:

Satisfied

Delighted

Grateful

Delivery Service Customers

Most talked about by Delivery Service customers

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Low

How this makes Delivery Service customers feel

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Low
26% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Miffed

18% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Anxious

11% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Surprised

11% Delay
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Miffed

8% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Annoyed

Let down

Anxious

Miffed

8% Communication
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

4% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

3% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Anxious

2% Embarrassment
Feelings:

Frustrated

Furious

Annoyed

1% Service
Feelings:

Delighted

Grateful

Satisfied

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Rudeness
Feelings:

Furious

Disgusted

Let down

1% Delivery
Feelings:

Delighted

Grateful

Satisfied

1% Communication
Feelings:

Grateful

Satisfied

Delighted

Most complained about Delivery Service companies

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Low
  1. Hermes
  2. P4D

Most complimented Delivery Service companies

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Low
  1. DPD