A customer experience about DPD

Status: Approved

#Delivery #Communication #Service  Delighted Grateful Satisfied 

Kindly shared by K. Clair

What happened

After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me updated via the app on when I’m getting. My delivery driver Rafa is awesome and always polite. I am very happy with their service

The impact it had

It makes me have faith that if I see DPD is my amazon courier for my packages, I will have a brilliant service

Where this happened

Via the post

DPD Customers

Most talked about by DPD customers

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Low

How this makes DPD customers feel

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Low
22% Delivery
Feelings:

Satisfied

Grateful

Delighted

Special

Happy

22% Communication
Feelings:

Satisfied

Special

Happy

Grateful

Delighted

22% Customer Service
Feelings:

Annoyed

Confused

Disappointed

Unhappy

Frustrated

11% Service
Feelings:

Satisfied

Grateful

Delighted

11% Delivery
Feelings:

Confused

Frustrated

Annoyed

11% Other
Feelings:

Annoyed

Disappointed

Unhappy

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

Most positive experiences about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes