A customer experience about DPD

Status: Approved

#Delivery #Communication #Service  Delighted Grateful Satisfied 

Kindly shared by K. Clair

What happened

After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me updated via the app on when I’m getting. My delivery driver Rafa is awesome and always polite. I am very happy with their service

The impact it had

It makes me have faith that if I see DPD is my amazon courier for my packages, I will have a brilliant service

Where this happened

Via the post

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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Low
29% Delivery
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

29% Communication
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

14% Service
Feelings:

Delighted

Grateful

Satisfied

14% Delivery
Feelings:

Annoyed

Frustrated

Confused

14% Customer Service
Feelings:

Annoyed

Frustrated

Confused

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

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Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Confused

Sad

Miffed

Offended

Saddened

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Offended

Displeased

Saddened

13% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Saddened

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Confused

Anxious

Displeased

Miffed

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Confused

Offended

Miffed

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Let down

Sad

Unhappy

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

1% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Special

Delighted

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

0% Service
Feelings:

Grateful

Satisfied

Delighted

0% Quality of product
Feelings:

Furious

Annoyed

Let down

Most positive experiences about Delivery Service companies

High
Low
  1. Hermes
  2. Yodel
  3. Royal Mail
  4. P4D

Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes