A compliment about DPD

Status: Approved

#Delivery #Communication #Service  Delighted Grateful Satisfied 

Kindly shared by K. Clair

What happened

After a rocky start in December, I can safely say that DPD have never failed me yet, unlike other companies such as Hermes, they communicate well if I’m not going to receive my parcel and keep me updated via the app on when I’m getting. My delivery driver Rafa is awesome and always polite. I am very happy with their service

The impact it had

It makes me have faith that if I see DPD is my amazon courier for my packages, I will have a brilliant service

Where this happened

Via the post

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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33% Delivery
Feelings:

Delighted

Grateful

Satisfied

33% Communication
Feelings:

Delighted

Grateful

Satisfied

33% Service
Feelings:

Delighted

Grateful

Satisfied

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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26% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

Miffed

Anxious

17% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

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Anxious

13% Financial Loss
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Disappointed

Anxious

11% Delay
Feelings:

Furious

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Let down

Annoyed

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Miffed

Anxious

9% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Miffed

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Anxious

5% Fraud
Feelings:

Disgusted

Furious

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Disappointed

4% Returns
Feelings:

Frustrated

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Furious

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Anxious

Disappointed

4% Communication
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Frustrated

Annoyed

Furious

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Disappointed

4% Other
Feelings:

Annoyed

Frustrated

Furious

Disgusted

1% Delivery
Feelings:

Delighted

Grateful

Satisfied

1% Communication
Feelings:

Delighted

Grateful

Satisfied

1% Service
Feelings:

Delighted

Grateful

Satisfied

1% Quality of product
Feelings:

Furious

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Let down

1% Embarrassment
Feelings:

Frustrated

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Annoyed

Most complained about Delivery Service companies

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  1. Hermes
  2. P4D

Most complimented Delivery Service companies

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  1. DPD