A customer experience about Morrisons by J english

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What happened

The staff in Morrison's, Letchworth are working so hard to keep everybody safe.

The impact it had

It was great to see cheery faces, helpful staff and their efforts made me feel so much safer at this stressful time.

Where this happened

In Person - Morrison's, Letchworth

Morrisons Customers

Most talked about by Morrisons customers

High

Low

How this makes Morrisons customers feel

High

Low

33% Service

Feelings:

Grateful

Special

Delighted

Satisfied

22% Expectations Exceeded

Feelings:

Grateful

Special

Delighted

22% Communication

Feelings:

Grateful

Special

Delighted

Satisfied

11% Other

Feelings:

Delighted

Grateful

Satisfied

11% Quality

Feelings:

Delighted

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

14% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Disheartened

Surprised

Other

Scared

Unhappy

13% Inconvenienced

Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Offended

Disheartened

Unsatisfied

Surprised

Anxious

11% Financial Loss

Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Disheartened

Anxious

Offended

Surprised

8% Quality of product

Feelings:

Disappointed

Annoyed

Disgusted

Furious

Sad

Disheartened

Miffed

Displeased

Surprised

Frustrated

Other

Let down

7% Rudeness

Feelings:

Disappointed

Furious

Let down

Frustrated

Annoyed

Offended

Disgusted

Uneasy

Unhappy

Surprised

Insecure

Other

Displeased

6% Service

Feelings:

Grateful

Delighted

Happy

Special

Pleased

Satisfied

6% Delivery

Feelings:

Annoyed

Furious

Frustrated

Let down

Unhappy

Disappointed

Anxious

Unsatisfied

Disgusted

6% Communication

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Disgusted

Disheartened

Indifferent

5% Communication

Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

5% Embarrassment

Feelings:

Furious

Annoyed

Disappointed

Anxious

Insecure

Let down

Frustrated

Offended

Scared

Uneasy

Unhappy

4% Expectations Exceeded

Feelings:

Delighted

Happy

Grateful

Special

Pleased

4% Discrimination

Feelings:

Frustrated

Furious

Disappointed

Let down

Disgusted

Offended

Annoyed

Scared

Uneasy

Anxious

Unhappy

Insecure

3% Returns

Feelings:

Annoyed

Furious

Frustrated

Anxious

Disheartened

Disappointed

Unsatisfied

3% Delay

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

2% Fraud

Feelings:

Frustrated

Annoyed

Disheartened

Disappointed

2% Other

Feelings:

Disappointed

Sad

Furious

Annoyed

Anxious

1% Injury

Feelings:

Disappointed

Surprised

Let down

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Quality

Feelings:

Delighted

Grateful

Special

Most positive experiences about Supermarket companies

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Low

Least positive experiences about Supermarket companies

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Low

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