Kindly shared by J. english
What happened
The staff in Morrison's, Letchworth are working so hard to keep everybody safe.
The impact it had
It was great to see cheery faces, helpful staff and their efforts made me feel so much safer at this stressful time.
Where this happened
In Person - Morrison's, Letchworth
Morrisons Customers
Most talked about by Morrisons customers
High
Low
How this makes Morrisons customers feel
High
Low
33% Service
Feelings:
Grateful
Special
33% Expectations Exceeded
Feelings:
Grateful
Special
33% Communication
Feelings:
Grateful
Special
Supermarket Customers
Most talked about by Supermarket customers
High
Low
How this makes Supermarket customers feel
High
Low
15% Customer Service
Feelings:
Annoyed
Frustrated
Disappointed
Anxious
Let down
12% Rudeness
Feelings:
Let down
Furious
Annoyed
Offended
Frustrated
Disgusted
12% Inconvenienced
Feelings:
Frustrated
Annoyed
Disappointed
Furious
Offended
Let down
12% Communication
Feelings:
Grateful
Special
Delighted
Happy
8% Quality of product
Feelings:
Annoyed
Frustrated
Let down
Disgusted
Sad
8% Discrimination
Feelings:
Let down
Furious
Disgusted
Annoyed
Frustrated
Disappointed
8% Embarrassment
Feelings:
Annoyed
Anxious
Let down
8% Expectations Exceeded
Feelings:
Special
Grateful
Delighted
Happy
8% Service
Feelings:
Special
Happy
Grateful
Delighted
4% Financial Loss
Feelings:
Furious
Offended
Let down
4% Delivery
Feelings:
Frustrated
Annoyed
4% Communication
Feelings:
Let down
Furious
Disgusted