A compliment about Morrisons by J english

Kindly shared by J. english

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What happened

The staff in Morrison's, Letchworth are working so hard to keep everybody safe.

The impact it had

It was great to see cheery faces, helpful staff and their efforts made me feel so much safer at this stressful time.

Where this happened

In Person - Morrison's, Letchworth

Morrisons Customers

Most talked about by Morrisons customers

High

Low

How this makes Morrisons customers feel

High

Low

33% Service

Feelings:

Grateful

Special

Delighted

Satisfied

33% Communication

Feelings:

Grateful

Special

Delighted

Satisfied

17% Expectations Exceeded

Feelings:

Grateful

Special

17% Other

Feelings:

Delighted

Grateful

Satisfied

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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Low

15% Customer Service

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced

Feelings:

Annoyed

Furious

Disappointed

Disgusted

Let down

Frustrated

Surprised

Anxious

Offended

9% Quality of product

Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss

Feelings:

Furious

Disgusted

Let down

Disappointed

Annoyed

Frustrated

Anxious

Offended

Surprised

7% Rudeness

Feelings:

Disappointed

Let down

Furious

Frustrated

Annoyed

Offended

Disgusted

Surprised

Other

7% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment

Feelings:

Furious

Annoyed

Disappointed

Anxious

Frustrated

Let down

Offended

Scared

6% Service

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

5% Delivery

Feelings:

Furious

Frustrated

Disgusted

Anxious

Let down

Annoyed

5% Discrimination

Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication

Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded

Feelings:

Special

Happy

Grateful

Delighted

2% Returns

Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Other

Feelings:

Furious

Annoyed

Disappointed

1% Delay

Feelings:

Frustrated

Disappointed

Let down

1% Injury

Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

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Most complimented Supermarket companies

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