A compliment about Morrisons

Status: Approved

#Service #ExpectationsExceeded #Communication  Grateful Special 

Kindly shared by J. english

What happened

The staff in Morrison's, Letchworth are working so hard to keep everybody safe.

The impact it had

It was great to see cheery faces, helpful staff and their efforts made me feel so much safer at this stressful time.

Where this happened

In Person - Morrison's, Letchworth

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
33% Service
Feelings:

Grateful

Special

33% Expectations Exceeded
Feelings:

Grateful

Special

33% Communication
Feelings:

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
12% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Anxious

Disappointed

12% Rudeness
Feelings:

Let down

Offended

Frustrated

Furious

Disgusted

Disappointed

Annoyed

12% Inconvenienced
Feelings:

Let down

Frustrated

Annoyed

Disappointed

Furious

Offended

9% Discrimination
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Offended

9% Embarrassment
Feelings:

Frustrated

Offended

Disappointed

Annoyed

Anxious

Let down

9% Quality of product
Feelings:

Annoyed

Sad

Frustrated

Let down

Miffed

Disappointed

Disgusted

9% Communication
Feelings:

Grateful

Special

Delighted

Happy

6% Expectations Exceeded
Feelings:

Special

Grateful

Delighted

Happy

6% Service
Feelings:

Special

Happy

Grateful

Delighted

6% Communication
Feelings:

Let down

Furious

Disgusted

Annoyed

Disappointed

Frustrated

3% Injury
Feelings:

Disappointed

Surprised

Let down

3% Delivery
Feelings:

Frustrated

Annoyed

3% Financial Loss
Feelings:

Furious

Offended

Let down

Most complained about Supermarket companies

High
Low
  1. Tesco
  2. Asda
  3. Sainsbury (J)
  4. Co-op

Most complimented Supermarket companies

High
Low
  1. Morrison (Wm) Supermarkets
  2. Waitrose
  3. Morrisons