A compliment about Morrisons

Status: Approved

#Service #ExpectationsExceeded #Communication  Grateful Special 

Kindly shared by J. english

What happened

The staff in Morrison's, Letchworth are working so hard to keep everybody safe.

The impact it had

It was great to see cheery faces, helpful staff and their efforts made me feel so much safer at this stressful time.

Where this happened

In Person - Morrison's, Letchworth

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
33% Service
Feelings:

Grateful

Delighted

Satisfied

Special

33% Communication
Feelings:

Grateful

Special

Delighted

Satisfied

17% Other
Feelings:

Delighted

Grateful

Satisfied

17% Expectations Exceeded
Feelings:

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
14% Inconvenienced
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Offended

Disgusted

12% Quality of product
Feelings:

Disgusted

Annoyed

Disappointed

Sad

Frustrated

Miffed

Let down

12% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Disgusted

12% Communication
Feelings:

Grateful

Delighted

Special

Happy

Satisfied

Pleased

9% Service
Feelings:

Grateful

Delighted

Special

Happy

Satisfied

Pleased

9% Rudeness
Feelings:

Let down

Furious

Offended

Frustrated

Disgusted

Annoyed

Disappointed

7% Discrimination
Feelings:

Frustrated

Disappointed

Let down

Furious

Disgusted

Annoyed

Offended

7% Embarrassment
Feelings:

Offended

Disappointed

Annoyed

Anxious

Let down

Frustrated

5% Communication
Feelings:

Disgusted

Frustrated

Let down

Annoyed

Furious

Disappointed

5% Expectations Exceeded
Feelings:

Special

Happy

Grateful

Delighted

2% Injury
Feelings:

Disappointed

Surprised

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

2% Other
Feelings:

Delighted

Grateful

Satisfied

2% Financial Loss
Feelings:

Let down

Furious

Offended

Most complained about Supermarket companies

High
Low
  1. Tesco
  2. Lidl
  3. Sainsbury (J)
  4. Asda

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Poundland
  3. Morrison (Wm) Supermarkets
  4. Waitrose