A customer experience about Amazon

Status: Approved

#ExpectationsExceeded  Overjoyed Pleased Satisfied 

Kindly shared by R. Morgan

What happened

They were very helpful.

The impact it had

It made me start typing up reviews.

Where this happened

On the Internet

Amazon Customers

Most talked about by Amazon customers

High
Low

How this makes Amazon customers feel

High
Low
20% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Unsatisfied

Let down

Miffed

Disappointed

Displeased

Unhappy

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Furious

Miffed

11% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

9% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Financial Loss
Feelings:

Furious

Unsatisfied

Displeased

Unhappy

Disgusted

Annoyed

Frustrated

7% Rudeness
Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

7% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

7% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

7% Communication
Feelings:

Frustrated

Annoyed

Disappointed

4% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

4% Delivery
Feelings:

Pleased

Satisfied

Happy

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
18% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

12% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

11% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unsatisfied

Displeased

Unhappy

Miffed

Put out

Anxious

Disgusted

Scared

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Scared

Unsatisfied

Furious

Confused

Unhappy

9% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

9% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

Unhappy

7% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery
Feelings:

Pleased

Delighted

Satisfied

Happy

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness
Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other
Feelings:

Let down

Put out

Furious

Disgusted

Annoyed

Disappointed

1% Quality of product
Feelings:

Delighted

Pleased

Happy

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High
Low
  1. Amazon
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  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com