A customer experience about Scottish Power

Status: Approved

#FinancialLoss #Fraud #Inconvenienced  Frustrated Let down Annoyed 

Kindly shared by s. bowfield

What happened

I have seen many complaints about Scottish power on face book and thought I never got anywhere with them so what can I do now? My daughter rented my flat and could not cope with the electric controls for the heating. She called out engineer from Scottish power and the issue was never resolved! Anyway her electric was issued via a key, all well and good one thinks no hefty bills because one uses what is placed in monetary value on the key. Well suffice to say my daughter moved elsewhere. I put money on the key to get the flat ready for renting and did not get electric. I was on the phone for god knows as no one could tell me anything. I am the landlord and could not rent the flat out until whatever the issue was solved? I asked them to send me the bill, well I almost fell through the floor; £1400! They could not tell me what it was for but I had to pay because I was loosing money with an empty flat. Number one it was not my bill and number two the electric is issued on a key - pay as you go! I was livid at the time but I was working down south and coud'nt spend time chasing Scottish power because of time constraints and getting the flat steam cleaned and ready for new tenants. This all occurred a couple of years ago. Now I am retired I feel I must raise the issue because they took money not owing and never gave me an explanation of why they sent me a bill for £1400! People like myself cannot be bullied and pushed around and held to ransome by a company I don't care how big they are! Something needs to be done soon as pensioners could be treated the same way!

What I wish had happened

The company could have given a satisfactory helpful outcome instead of using bullying tactics, they were taking money off the key for a bill that did not exist! I never got an explanation or apology. Ok they knocked £60 off the bill but that was because I had paid most of the £1400 with £60 to finish and I told them I have paid almost all you can let me off with the last £60. But in reality I should never of paid it! I had no choice! I was loosing money on the unrented flat so they held me over a barrel.

Where this happened

On the phone

Scottish Power Customers

Most talked about by Scottish Power customers

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Low

How this makes Scottish Power customers feel

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Low
25% Customer Service
Feelings:

Frustrated

Annoyed

Uneasy

Let down

25% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Uneasy

17% Inconvenienced
Feelings:

Frustrated

Let down

Annoyed

17% Fraud
Feelings:

Frustrated

Annoyed

Let down

Uneasy

8% Communication
Feelings:

Frustrated

8% Delay
Feelings:

Let down

Annoyed

Frustrated

Utilities Customers

Most talked about by Utilities customers

High
Low

How this makes Utilities customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Let down

Unsatisfied

Saddened

Sad

Uneasy

Offended

Insecure

Disappointed

Other

Disheartened

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Uneasy

Disgusted

Disheartened

Other

Saddened

9% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Sad

Unsatisfied

Offended

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Unsatisfied

Anxious

Let down

6% Discrimination
Feelings:

Other

Anxious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

6% Other
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Other

Anxious

6% Delay
Feelings:

Frustrated

Annoyed

Disheartened

Saddened

Other

Anxious

Let down

4% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

4% Fraud
Feelings:

Frustrated

Annoyed

Uneasy

Let down

4% Rudeness
Feelings:

Annoyed

Frustrated

Other

Anxious

Furious

2% Delivery
Feelings:

Delighted

Happy

Pleased

2% Service
Feelings:

Delighted

Happy

Pleased

2% Quality of product
Feelings:

Frustrated

Sad

Offended

Most positive experiences about Utilities companies

High
Low
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Least positive experiences about Utilities companies

High
Low
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