Kindly shared by M. Patel
What happened
I went for training and as part of my daily reflection, I needed a quite space for my short prayers for 5 minutes. The staff were knowledgable and understanding of my cultural needs and directed me to a quite room.
The impact it had
It shows the organisation values, respects the diverse needs of UK population
Where this happened
In Person - Burnley Football Club, Turf Moor, Harry Potts Way, Burnley BB10 4BX
Burnley Football Club Suites Customers
Most talked about by Burnley Football Club Suites customers
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How this makes Burnley Football Club Suites customers feel
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33% Service
Feelings:
Special
Delighted
Pleased
33% Expectations Exceeded
Feelings:
Special
Delighted
Pleased
33% Quality
Feelings:
Special
Delighted
Pleased
Entertainment Customers
Most talked about by Entertainment customers
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How this makes Entertainment customers feel
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27% Service
Feelings:
Grateful
Delighted
Pleased
Happy
Special
18% Expectations Exceeded
Feelings:
Pleased
Special
Delighted
Grateful
18% Quality
Feelings:
Delighted
Grateful
Happy
Special
Pleased
9% Communication
Feelings:
Grateful
Pleased
9% Customer Service
Feelings:
Disgusted
Furious
Frustrated
9% Financial Loss
Feelings:
Frustrated
Furious
Disgusted
9% Inconvenienced
Feelings:
Disgusted
Furious
Frustrated
Least positive experiences about Entertainment companies
High
Low