Kindly shared by C. Timbrell
What happened
I was trying to obtain a refund from A hotel Chain in the UK but they would only allow me a voucher. The same time period for different dates were considerably more. Martin intervened and the company agreed to issue me with a refund. Thank you.
The impact it had
It changed my thinking about action groups and restored my belief in justice
Where this happened
Other - On Radio Wales initially , then phone and internet
Travelodge Customers
Most talked about by Travelodge customers
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How this makes Travelodge customers feel
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33% Expectations Exceeded
Feelings:
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Satisfied
Elated
33% Communication
Feelings:
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Satisfied
Elated
33% Service
Feelings:
Delighted
Satisfied
Elated
Hotel Customers
Most talked about by Hotel customers
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How this makes Hotel customers feel
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22% Customer Service
Feelings:
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11% Expectations Exceeded
Feelings:
Satisfied
Elated
Delighted
11% Communication
Feelings:
Elated
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Delighted
11% Service
Feelings:
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Elated
11% Financial Loss
Feelings:
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11% Communication
Feelings:
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11% Inconvenienced
Feelings:
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11% Quality of product
Feelings:
Annoyed
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Unsatisfied