A compliment about Travelodge

Status: Approved

#ExpectationsExceeded #Communication #Service  Delighted Satisfied Elated 

Kindly shared by C. Timbrell

What happened

I was trying to obtain a refund from A hotel Chain in the UK but they would only allow me a voucher. The same time period for different dates were considerably more. Martin intervened and the company agreed to issue me with a refund. Thank you.

The impact it had

It changed my thinking about action groups and restored my belief in justice

Where this happened

Other - On Radio Wales initially , then phone and internet

Travelodge Customers

Most talked about by Travelodge customers

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How this makes Travelodge customers feel

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33% Service
Feelings:

Delighted

Satisfied

Elated

33% Expectations Exceeded
Feelings:

Elated

Delighted

Satisfied

33% Communication
Feelings:

Delighted

Satisfied

Elated

Hotel Customers

Most talked about by Hotel customers

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How this makes Hotel customers feel

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Low
33% Service
Feelings:

Delighted

Satisfied

Elated

33% Expectations Exceeded
Feelings:

Elated

Delighted

Satisfied

33% Communication
Feelings:

Delighted

Satisfied

Elated

Most complained about Hotel companies

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Most complimented Hotel companies

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  1. Travelodge