A complaint about Tesco

Status: Approved

#CustomerService #Inconvenienced #Discrimination  Annoyed Frustrated Disappointed 

Kindly shared by R. Butler

What happened

My sister and I went to Tesco Metro in Didsbury village, Manchester this evening and I feel that we were treated unfairly (as well as other shoppers from the same households). I have not experienced any other store (Tesco or otherwise) that makes members of the same household wait to shop separately whilst other shoppers can effectively push in the queue. This is logically nonsensical as far as I can see.

What I wish had happened

For common sense to prevail and the security guard to use his brain.

Where this happened

In Person - Tesco Metro, Didsbury village, Manchester. M20 6QZ.

Tesco Customers

Most talked about by Tesco customers

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How this makes Tesco customers feel

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27% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

13% Inconvenienced
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Annoyed

Disappointed

13% Rudeness
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Let down

Furious

Disgusted

Annoyed

Frustrated

13% Discrimination
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Let down

Furious

Disgusted

Annoyed

Frustrated

Disappointed

13% Embarrassment
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Anxious

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Annoyed

7% Delivery
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Frustrated

Annoyed

7% Quality of product
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Let down

Annoyed

Frustrated

7% Communication
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Let down

Furious

Disgusted

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
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Frustrated

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Anxious

Let down

12% Rudeness
Feelings:

Let down

Furious

Annoyed

Offended

Frustrated

Disgusted

12% Inconvenienced
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Frustrated

Annoyed

Disappointed

Furious

Offended

Let down

12% Communication
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Grateful

Special

Delighted

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8% Quality of product
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Disgusted

Sad

8% Discrimination
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Let down

Furious

Disgusted

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Frustrated

Disappointed

8% Embarrassment
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Annoyed

Anxious

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8% Expectations Exceeded
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8% Service
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Special

Happy

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4% Financial Loss
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Furious

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4% Delivery
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Frustrated

Annoyed

4% Communication
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Let down

Furious

Disgusted

Most complained about Supermarket companies

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  1. Tesco
  2. Asda
  3. Iceland

Most complimented Supermarket companies

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  1. Morrison (Wm) Supermarkets
  2. Waitrose
  3. Morrisons