A complaint about Tesco

Status: Approved

#CustomerService #Embarrassment  Annoyed Anxious 

Kindly shared by C. Marshall Cooper

What happened

I am 68yrs and about four of us was told we had to go to the back of the normal line and as we always told as long as we was there between 09.00 to 10.00 we would be allowed in but the manager is making all of us line up in the normal line what makes it all a fast

What I wish had happened

That it was back to the same as set out by the company when first started off for the safety of all the people but it looks like the manger doesn't care anymore he didn't even put any seat's out for the older people to sit on

Where this happened

Other

Tesco Customers

Most talked about by Tesco customers

High
Low

How this makes Tesco customers feel

High
Low
27% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

13% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

13% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

13% Discrimination
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

Disappointed

13% Embarrassment
Feelings:

Anxious

Let down

Annoyed

7% Delivery
Feelings:

Frustrated

Annoyed

7% Quality of product
Feelings:

Let down

Annoyed

Frustrated

7% Communication
Feelings:

Let down

Furious

Disgusted

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

12% Rudeness
Feelings:

Let down

Furious

Annoyed

Offended

Frustrated

Disgusted

12% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Offended

Let down

12% Communication
Feelings:

Grateful

Special

Delighted

Happy

8% Quality of product
Feelings:

Annoyed

Frustrated

Let down

Disgusted

Sad

8% Discrimination
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

Disappointed

8% Embarrassment
Feelings:

Annoyed

Anxious

Let down

8% Expectations Exceeded
Feelings:

Special

Grateful

Delighted

Happy

8% Service
Feelings:

Special

Happy

Grateful

Delighted

4% Financial Loss
Feelings:

Furious

Offended

Let down

4% Delivery
Feelings:

Frustrated

Annoyed

4% Communication
Feelings:

Let down

Furious

Disgusted

Most complained about Supermarket companies

High
Low
  1. Tesco
  2. Asda
  3. Iceland

Most complimented Supermarket companies

High
Low
  1. Morrison (Wm) Supermarkets
  2. Waitrose
  3. Morrisons