A complaint about Hermes

Status: Approved

#Delivery #CustomerService #Other  Annoyed Frustrated Furious 

Kindly shared by Anonymous

What happened

Delivery driver left my parcel completely different address. Before to drop a parcel he can check The address properly not just deliver some where else, where he want it. I have to chase for my parcel go around all blocks to find out where my parcel is. Maybe your drivers have to learn English and make sure they can read and understand English properly. I missed my meeting cos of running around looking for parcel, I’m very very angry.

What I wish had happened

Compensation

Where this happened

Via the post

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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29% Delivery
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Furious

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Disgusted

Let down

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Anxious

19% Customer Service
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Anxious

13% Financial Loss
Feelings:

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Furious

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11% Delay
Feelings:

Furious

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9% Inconvenienced
Feelings:

Furious

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4% Fraud
Feelings:

Disgusted

Furious

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Frustrated

4% Communication
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

4% Other
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Annoyed

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Furious

Disgusted

4% Returns
Feelings:

Furious

Frustrated

Annoyed

Anxious

Disappointed

Let down

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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26% Delivery
Feelings:

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Furious

Annoyed

Disgusted

Let down

Disappointed

Miffed

Anxious

17% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

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Anxious

13% Financial Loss
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Disappointed

Anxious

11% Delay
Feelings:

Furious

Frustrated

Let down

Disappointed

Annoyed

Anxious

Miffed

9% Inconvenienced
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

5% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

4% Communication
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

4% Other
Feelings:

Annoyed

Frustrated

Furious

Disgusted

4% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Anxious

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Delivery
Feelings:

Delighted

Grateful

Satisfied

1% Communication
Feelings:

Delighted

Grateful

Satisfied

1% Service
Feelings:

Grateful

Satisfied

Delighted

Most complained about Delivery Service companies

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  1. Hermes
  2. P4D

Most complimented Delivery Service companies

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  1. DPD