A complaint about Amazon

Status: Approved

#Delivery #Delay  Annoyed 

Kindly shared by Anonymous

What happened

My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get through and your website won’t let me!

What I wish had happened

One I would have liked delivery of parcel! Two I would like to be able to access a refund

Where this happened

Via the post

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

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19% Delivery
Feelings:

Annoyed

Miffed

19% Expectations Exceeded
Feelings:

Pleased

Satisfied

Overjoyed

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Happy

13% Customer Service
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Miffed

13% Delay
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Annoyed

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Disgusted

13% Service
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Happy

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6% Inconvenienced
Feelings:

Miffed

Annoyed

6% Rudeness
Feelings:

Furious

Annoyed

Disgusted

6% Communication
Feelings:

Delighted

6% Delivery
Feelings:

Pleased

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Happy

Online Retailer Customers

Most talked about by Online Retailer customers

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How this makes Online Retailer customers feel

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20% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Anxious

Frustrated

Scared

Disappointed

Miffed

Let down

16% Delivery
Feelings:

Annoyed

Furious

Let down

Miffed

16% Delay
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Disappointed

Let down

12% Expectations Exceeded
Feelings:

Pleased

Satisfied

Overjoyed

Delighted

Happy

8% Inconvenienced
Feelings:

Frustrated

Disappointed

Miffed

Annoyed

8% Service
Feelings:

Happy

Delighted

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Satisfied

4% Financial Loss
Feelings:

Annoyed

Anxious

Scared

4% Communication
Feelings:

Anxious

Scared

Annoyed

4% Rudeness
Feelings:

Furious

Annoyed

Disgusted

4% Communication
Feelings:

Delighted

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Most complained about Online Retailer companies

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  1. Amazon
  2. Wish
  3. Moo

Most complimented Online Retailer companies

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  1. Amazon