A customer experience about Amazon

Status: Approved

#Delivery #Delay  Annoyed 

Kindly shared by Anonymous

What happened

My parcel hasn’t arrived- on my orders there is no facility to get my Monet back - the system keeps going back to orders and saying come back if parcel not arrived may 20th - I am trying to get through and your website won’t let me!

What I wish had happened

One I would have liked delivery of parcel! Two I would like to be able to access a refund

Where this happened

Via the post

Amazon Customers

Most talked about by Amazon customers

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How this makes Amazon customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

15% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

12% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Inconvenienced
Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Let down

9% Delay
Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

9% Service
Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

9% Financial Loss
Feelings:

Furious

Disgusted

Annoyed

Frustrated

6% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

6% Delivery
Feelings:

Pleased

Satisfied

Happy

3% Rudeness
Feelings:

Furious

Annoyed

Disgusted

3% Quality of product
Feelings:

Furious

Disgusted

Frustrated

3% Communication
Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
16% Delivery
Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Put out

Miffed

Disgusted

Anxious

10% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Frustrated

Furious

6% Inconvenienced
Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other
Feelings:

Furious

Disgusted

Annoyed

Disappointed

Let down

Put out

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

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  1. Amazon
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  3. Wish
  4. Groupon

Least positive experiences about Online Retailer companies

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Low
  1. Amazon
  2. Downyourhighstreet.com