A compliment about Nandos

Status: Approved

#Delivery #Communication #ExpectationsExceeded  Happy Delighted Satisfied 

Kindly shared by Anonymous

What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

Where this happened

In Person

Nandos Customers

Most talked about by Nandos customers

High
Low

How this makes Nandos customers feel

High
Low
33% Delivery
Feelings:

Happy

Delighted

Satisfied

33% Communication
Feelings:

Happy

Delighted

Satisfied

33% Expectations Exceeded
Feelings:

Satisfied

Happy

Delighted

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
18% Customer Service
Feelings:

Furious

Annoyed

Disappointed

Anxious

Let down

Frustrated

Sad

Anti Climax

14% Quality of product
Feelings:

Furious

Annoyed

Anxious

Disgusted

Disappointed

Scared

Anti Climax

Let down

14% Financial Loss
Feelings:

Disappointed

Annoyed

Furious

Frustrated

Anti Climax

Disgusted

9% Fraud
Feelings:

Disappointed

Furious

Annoyed

Frustrated

Anti Climax

9% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Anxious

Scared

Let down

5% Rudeness
Feelings:

Annoyed

Furious

Disgusted

5% Delivery
Feelings:

Frustrated

Disappointed

Anti Climax

5% Delivery
Feelings:

Happy

Delighted

Satisfied

5% Communication
Feelings:

Happy

Delighted

Satisfied

5% Expectations Exceeded
Feelings:

Satisfied

Happy

Delighted

5% Delay
Feelings:

Sad

Annoyed

Frustrated

5% Other
Feelings:

Scared

Let down

Anxious

5% Communication
Feelings:

Disappointed

Anti Climax

Furious

Most complained about Restaurants companies

High
Low
  1. Just Eat
  2. Deliveroo
  3. KFC
  4. Cafe Rouge

Most complimented Restaurants companies

High
Low
  1. Nandos