A customer experience about Nandos

Status: Approved

#Delivery #Communication #ExpectationsExceeded  Happy Delighted Satisfied 

Kindly shared by Anonymous

What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

Where this happened

In Person

Nandos Customers

Most talked about by Nandos customers

High
Low

How this makes Nandos customers feel

High
Low
33% Delivery
Feelings:

Happy

Delighted

Satisfied

33% Communication
Feelings:

Happy

Delighted

Satisfied

33% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Unhappy

Put out

Anti Climax

Unsatisfied

Insecure

15% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Unhappy

Anti Climax

Insecure

Let down

Sad

Miffed

Put out

Offended

13% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

Put out

Unsatisfied

Unhappy

10% Quality of product
Feelings:

Furious

Disgusted

Let down

Unsatisfied

Unhappy

Annoyed

Miffed

Disappointed

Anti Climax

Anxious

Scared

Frustrated

10% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Miffed

Disgusted

Disappointed

Unhappy

Anti Climax

Insecure

6% Inconvenienced
Feelings:

Annoyed

Frustrated

Anxious

Scared

Let down

Furious

Sad

6% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Happy

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

2% Delay
Feelings:

Annoyed

Frustrated

Sad

2% Other
Feelings:

Anxious

Scared

Let down

Most positive experiences about Restaurants companies

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Least positive experiences about Restaurants companies

High
Low
  1. Nandos