A compliment about Nandos

Status: Approved

#Delivery #Communication #ExpectationsExceeded  Happy Delighted Satisfied 

Kindly shared by Anonymous

What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

Where this happened

In Person

Nandos Customers

Most talked about by Nandos customers

High
Low

How this makes Nandos customers feel

High
Low
33% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

33% Delivery
Feelings:

Satisfied

Happy

Delighted

33% Communication
Feelings:

Happy

Delighted

Satisfied

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
20% Quality of product
Feelings:

Furious

Anxious

Scared

Let down

Disappointed

Anti Climax

Annoyed

Disgusted

13% Inconvenienced
Feelings:

Sad

Anxious

Scared

Let down

Annoyed

Frustrated

13% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Sad

Disappointed

Anti Climax

7% Financial Loss
Feelings:

Annoyed

Furious

Disgusted

7% Rudeness
Feelings:

Annoyed

Furious

Disgusted

7% Delivery
Feelings:

Delighted

Satisfied

Happy

7% Communication
Feelings:

Happy

Delighted

Satisfied

7% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

7% Delay
Feelings:

Annoyed

Frustrated

Sad

7% Other
Feelings:

Anxious

Scared

Let down

7% Communication
Feelings:

Disappointed

Anti Climax

Furious

Most complained about Restaurants companies

High
Low
  1. Burger King
  2. Just Eat
  3. Cafe Rouge
  4. Pizza Hut

Most complimented Restaurants companies

High
Low
  1. Nandos