A compliment about Nandos

Status: Approved

#Delivery #Communication #ExpectationsExceeded  Happy Delighted Satisfied 

Kindly shared by Anonymous

What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

Where this happened

In Person

Nandos Customers

Most talked about by Nandos customers

High
Low

How this makes Nandos customers feel

High
Low
33% Communication
Feelings:

Happy

Delighted

Satisfied

33% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

33% Delivery
Feelings:

Delighted

Satisfied

Happy

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
16% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Disappointed

Anti Climax

14% Customer Service
Feelings:

Furious

Disappointed

Annoyed

Anxious

Anti Climax

Disgusted

Offended

Let down

Frustrated

Sad

14% Rudeness
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Offended

Anxious

11% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

8% Quality of product
Feelings:

Furious

Anxious

Scared

Let down

Annoyed

Disgusted

Disappointed

Anti Climax

8% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Anxious

Scared

Let down

Furious

8% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

5% Delivery
Feelings:

Frustrated

Disappointed

Furious

Anti Climax

Annoyed

3% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

3% Delay
Feelings:

Sad

Annoyed

Frustrated

3% Other
Feelings:

Anxious

Scared

Let down

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

3% Delivery
Feelings:

Happy

Delighted

Satisfied

3% Communication
Feelings:

Satisfied

Happy

Delighted

Most complained about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Burger King

Most complimented Restaurants companies

High
Low
  1. Nandos