A customer experience about Morrison (Wm) Supermarkets

Status: Approved

#Injury  Disappointed Surprised Let down 

Kindly shared by Anonymous

What happened

Injury caused by a staff member

What I wish had happened

At least a recognition or some sort of good will gesture

Where this happened

In Person

Morrison (Wm) Supermarkets Customers

Most talked about by Morrison (Wm) Supermarkets customers

High
Low

How this makes Morrison (Wm) Supermarkets customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Unhappy

Saddened

Unsatisfied

Displeased

Disheartened

Confused

12% Other
Feelings:

Disappointed

Annoyed

Let down

Unsatisfied

Anxious

Sad

Insecure

Displeased

12% Communication
Feelings:

Annoyed

Let down

Frustrated

Disappointed

Unsatisfied

Disheartened

Confused

12% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Insecure

Confused

Disappointed

9% Quality of product
Feelings:

Annoyed

Let down

Unsatisfied

Displeased

Disappointed

Unhappy

Saddened

9% Discrimination
Feelings:

Disappointed

Annoyed

Frustrated

Disheartened

Unhappy

Let down

Insecure

Unsatisfied

7% Inconvenienced
Feelings:

Displeased

Unsatisfied

Annoyed

Disappointed

Saddened

Unhappy

Confused

7% Financial Loss
Feelings:

Disappointed

Unsatisfied

Annoyed

Let down

Confused

Displeased

5% Embarrassment
Feelings:

Annoyed

Displeased

Frustrated

Let down

Insecure

2% Communication
Feelings:

Grateful

2% Injury
Feelings:

Disappointed

Surprised

Let down

2% Fraud
Feelings:

Unsatisfied

Displeased

Confused

2% Delivery
Feelings:

Disappointed

Unhappy

Unsatisfied

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Furious

Unhappy

Displeased

Disheartened

Saddened

Disgusted

Anxious

Uneasy

Put out

Confused

Insecure

Surprised

Scared

Other

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Furious

Disgusted

Unhappy

Displeased

Put out

Confused

Offended

Saddened

Surprised

Disheartened

Anxious

11% Quality of product
Feelings:

Annoyed

Disappointed

Displeased

Let down

Unsatisfied

Unhappy

Disgusted

Frustrated

Uneasy

Saddened

Furious

Miffed

Disheartened

Confused

Put out

Surprised

Other

Sad

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Disheartened

Furious

Disgusted

Displeased

Confused

Unhappy

Saddened

Insecure

Uneasy

Other

Indifferent

9% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Unhappy

Insecure

Uneasy

Displeased

Furious

Confused

Unsatisfied

Offended

Surprised

Other

Disgusted

9% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Let down

Unhappy

Furious

Disgusted

Disheartened

Confused

Displeased

Anxious

Offended

Surprised

8% Embarrassment
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Uneasy

Unhappy

Let down

Insecure

Saddened

Disheartened

Furious

Displeased

Anxious

Confused

Scared

Offended

4% Discrimination
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Unhappy

Insecure

Let down

Disheartened

Scared

Uneasy

Anxious

Disgusted

Unsatisfied

Offended

Saddened

3% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Insecure

Sad

Uneasy

Other

Furious

Displeased

Put out

Anxious

3% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

3% Delivery
Feelings:

Annoyed

Unhappy

Furious

Disappointed

Frustrated

Unsatisfied

Let down

Disgusted

Anxious

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

2% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

2% Expectations Exceeded
Feelings:

Happy

Special

Delighted

Grateful

Other

Pleased

Satisfied

2% Injury
Feelings:

Annoyed

Unhappy

Unsatisfied

Frustrated

Disappointed

Let down

Displeased

Uneasy

Saddened

Surprised

2% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Anxious

Disheartened

Unsatisfied

1% Fraud
Feelings:

Frustrated

Annoyed

Confused

Unsatisfied

Disheartened

Displeased

Disappointed

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
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  1. Morrisons
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  3. Morrison (Wm) Supermarkets
  4. Tesco

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco