A compliment about Dunelm Group by P Harper

Kindly shared by P. Harper

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What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

Where this happened

In Person - Airport retail park Coventry

Dunelm Group Customers

Most talked about by Dunelm Group customers

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How this makes Dunelm Group customers feel

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Low

100% Service

Feelings:

Pleased

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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Low

26% Customer Service

Feelings:

Frustrated

Anxious

Furious

Annoyed

Disappointed

Disgusted

Let down

Offended

13% Quality of product

Feelings:

Anxious

Annoyed

Disappointed

Frustrated

Furious

Sad

Miffed

Let down

Disgusted

11% Communication

Feelings:

Frustrated

Furious

Anxious

Disappointed

Let down

Annoyed

Offended

Disgusted

11% Financial Loss

Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

Disgusted

Anxious

Miffed

8% Inconvenienced

Feelings:

Frustrated

Annoyed

Anxious

Let down

Sad

Furious

Disgusted

Disappointed

7% Delivery

Feelings:

Furious

Let down

Anxious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

6% Returns

Feelings:

Annoyed

Frustrated

Let down

Anxious

Disappointed

Miffed

Disgusted

Furious

4% Delay

Feelings:

Let down

Sad

Annoyed

Frustrated

Disappointed

4% Rudeness

Feelings:

Furious

Let down

Frustrated

Disappointed

Anxious

3% Fraud

Feelings:

Furious

Disgusted

Frustrated

Anxious

3% Service

Feelings:

Grateful

Inspired

Pleased

Special

1% Other

Feelings:

Furious

1% Injury

Feelings:

Disappointed

Disgusted

Frustrated

1% Embarrassment

Feelings:

Let down

Frustrated

Furious

Most complained about Homeware companies

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Most complimented Homeware companies

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