Kindly shared by P. Harper
What happened
Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.
The impact it had
I felt safe in a store for the first time since lockdown
Where this happened
In Person - Airport retail park Coventry
Dunelm Group Customers
Most talked about by Dunelm Group customers
High
Low
How this makes Dunelm Group customers feel
High
Low
100% Service
Feelings:
Pleased
Homeware Customers
Most talked about by Homeware customers
High
Low
How this makes Homeware customers feel
High
Low
27% Customer Service
Feelings:
Annoyed
Disappointed
Let down
Offended
18% Communication
Feelings:
Annoyed
Offended
Let down
18% Delivery
Feelings:
Annoyed
Let down
Offended
9% Delay
Feelings:
Let down
9% Inconvenienced
Feelings:
Let down
9% Service
Feelings:
Pleased
9% Financial Loss
Feelings:
Disappointed
Annoyed