A compliment about Dunelm Group

Status: Approved

#Service  Pleased 

Kindly shared by P. Harper

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

Where this happened

In Person - Airport retail park Coventry

Dunelm Group Customers

Most talked about by Dunelm Group customers

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Low

How this makes Dunelm Group customers feel

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Low
100% Service
Feelings:

Pleased

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Disgusted

Anxious

Let down

Offended

16% Communication
Feelings:

Furious

Anxious

Disappointed

Let down

Frustrated

Annoyed

Disgusted

Offended

13% Financial Loss
Feelings:

Frustrated

Disappointed

Disgusted

Let down

Annoyed

Furious

11% Quality of product
Feelings:

Anxious

Annoyed

Disappointed

Frustrated

Furious

Disgusted

8% Delivery
Feelings:

Let down

Annoyed

Offended

Furious

Disappointed

5% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

5% Inconvenienced
Feelings:

Let down

Furious

Frustrated

Disappointed

3% Returns
Feelings:

Annoyed

Anxious

Disappointed

3% Injury
Feelings:

Frustrated

Disappointed

Disgusted

3% Service
Feelings:

Pleased

3% Rudeness
Feelings:

Furious

Disappointed

Let down

3% Other
Feelings:

Furious

3% Fraud
Feelings:

Frustrated

Disgusted

Furious

Most complained about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Most complimented Homeware companies

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Low
  1. Dunelm Group
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