A compliment about Dunelm Group

Status: Approved

#Service  Pleased 

Kindly shared by P. Harper

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

Where this happened

In Person - Airport retail park Coventry

Dunelm Group Customers

Most talked about by Dunelm Group customers

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How this makes Dunelm Group customers feel

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Low
100% Service
Feelings:

Pleased

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Anxious

Furious

Annoyed

Disappointed

Disgusted

Let down

Offended

13% Quality of product
Feelings:

Anxious

Annoyed

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Frustrated

Furious

Sad

Miffed

Let down

Disgusted

11% Communication
Feelings:

Frustrated

Furious

Anxious

Disappointed

Let down

Annoyed

Offended

Disgusted

11% Financial Loss
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

Disgusted

Anxious

Miffed

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Anxious

Let down

Sad

Furious

Disgusted

Disappointed

7% Delivery
Feelings:

Furious

Let down

Anxious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

6% Returns
Feelings:

Annoyed

Frustrated

Let down

Anxious

Disappointed

Miffed

Disgusted

Furious

4% Delay
Feelings:

Let down

Sad

Annoyed

Frustrated

Disappointed

4% Rudeness
Feelings:

Furious

Let down

Frustrated

Disappointed

Anxious

3% Fraud
Feelings:

Furious

Disgusted

Frustrated

Anxious

3% Service
Feelings:

Grateful

Inspired

Pleased

Special

1% Other
Feelings:

Furious

1% Injury
Feelings:

Disappointed

Disgusted

Frustrated

1% Embarrassment
Feelings:

Let down

Frustrated

Furious

Most complained about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Most complimented Homeware companies

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Low
  1. Argos
  2. Dunelm Group