A compliment about Dunelm Group

Status: Approved

#Service  Pleased 

Kindly shared by P. Harper

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

Where this happened

In Person - Airport retail park Coventry

Dunelm Group Customers

Most talked about by Dunelm Group customers

High
Low

How this makes Dunelm Group customers feel

High
Low
100% Service
Feelings:

Pleased

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
27% Customer Service
Feelings:

Annoyed

Disappointed

Let down

Offended

18% Communication
Feelings:

Annoyed

Offended

Let down

18% Delivery
Feelings:

Annoyed

Let down

Offended

9% Delay
Feelings:

Let down

9% Inconvenienced
Feelings:

Let down

9% Service
Feelings:

Pleased

9% Financial Loss
Feelings:

Disappointed

Annoyed

Most complained about Homeware companies

High
Low
  1. Argos
  2. Dreams

Most complimented Homeware companies

High
Low
  1. Dunelm Group