A customer experience about Dunelm Group

Status: Approved

#Service  Pleased 

Kindly shared by P. Harper

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

Where this happened

In Person - Airport retail park Coventry

Dunelm Group Customers

Most talked about by Dunelm Group customers

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Low

How this makes Dunelm Group customers feel

High
Low
50% Service
Feelings:

Pleased

Satisfied

Happy

25% Communication
Feelings:

Satisfied

Happy

Pleased

25% Other
Feelings:

Satisfied

Happy

Pleased

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

Saddened

13% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Furious

Unsatisfied

Disgusted

Anxious

Unhappy

Miffed

Confused

Displeased

Saddened

9% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

7% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Saddened

7% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

5% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Anxious

2% Service
Feelings:

Pleased

Satisfied

Happy

Special

Grateful

Inspired

2% Injury
Feelings:

Annoyed

Disappointed

Frustrated

Put out

Disgusted

Unsatisfied

Saddened

1% Communication
Feelings:

Satisfied

Happy

Pleased

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

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Least positive experiences about Homeware companies

High
Low
  1. Dunelm Group
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