A compliment about B&Q

Status: Approved

#Service #Qualityofproduct #Communication  Delighted 

Kindly shared by Anonymous

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

Where this happened

In Person

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
22% Service
Feelings:

Special

Delighted

Grateful

Satisfied

22% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

22% Expectations Exceeded
Feelings:

Satisfied

Delighted

Grateful

Special

Pleased

22% Quality of product
Feelings:

Delighted

Satisfied

Pleased

11% Delivery
Feelings:

Pleased

Delighted

Satisfied

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
15% Quality of product
Feelings:

Disgusted

Frustrated

Annoyed

Disappointed

Furious

Let down

15% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Disgusted

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

8% Service
Feelings:

Grateful

Special

Delighted

Satisfied

8% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

8% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

5% Communication
Feelings:

Furious

Disappointed

Let down

5% Quality of product
Feelings:

Delighted

Satisfied

Pleased

5% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

5% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

3% Delivery
Feelings:

Delighted

Satisfied

Pleased

3% Discrimination
Feelings:

Disgusted

3% Quality
Feelings:

Grateful

Special

Delighted

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Delivery
Feelings:

Furious

Disappointed

Let down

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. NCF Living (Birmingham)
  3. Sun-dial Blinds
  4. Carpetright

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater