A compliment about B&Q by Anonymous

Kindly shared by Anonymous

Submit a complaint Submit a compliment

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

Where this happened

In Person

B&Q Customers

Most talked about by B&Q customers

High

Low

How this makes B&Q customers feel

High

Low

22% Quality of product

Feelings:

Delighted

Satisfied

Pleased

22% Service

Feelings:

Satisfied

Special

Delighted

Grateful

22% Communication

Feelings:

Grateful

Satisfied

Special

Delighted

22% Expectations Exceeded

Feelings:

Satisfied

Delighted

Grateful

Special

Pleased

11% Delivery

Feelings:

Pleased

Delighted

Satisfied

Home Customers

Most talked about by Home customers

High

Low

How this makes Home customers feel

High

Low

16% Quality of product

Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Furious

13% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

10% Service

Feelings:

Special

Delighted

Grateful

Satisfied

10% Expectations Exceeded

Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

6% Quality of product

Feelings:

Delighted

Satisfied

Pleased

6% Communication

Feelings:

Grateful

Satisfied

Special

Delighted

6% Financial Loss

Feelings:

Furious

Frustrated

Disappointed

Annoyed

6% Inconvenienced

Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

6% Rudeness

Feelings:

Annoyed

Disgusted

Let down

Furious

3% Quality

Feelings:

Delighted

Grateful

Special

3% Embarrassment

Feelings:

Disgusted

Frustrated

Disappointed

3% Fraud

Feelings:

Let down

Annoyed

Disgusted

3% Delay

Feelings:

Annoyed

Frustrated

Disappointed

3% Communication

Feelings:

Furious

3% Delivery

Feelings:

Pleased

Delighted

Satisfied

Most complained about Home companies

High

Low

Most complimented Home companies

High

Low

View the industry page