A compliment about B&Q

Status: Approved

#Service #Qualityofproduct #Communication  Delighted 

Kindly shared by Anonymous

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

Where this happened

In Person

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
33% Quality of product
Feelings:

Delighted

Satisfied

Pleased

17% Communication
Feelings:

Delighted

17% Delivery
Feelings:

Delighted

Satisfied

Pleased

17% Expectations Exceeded
Feelings:

Satisfied

Pleased

Delighted

17% Service
Feelings:

Delighted

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
13% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

13% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

9% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

9% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

9% Expectations Exceeded
Feelings:

Delighted

Satisfied

Pleased

Grateful

Special

9% Quality of product
Feelings:

Delighted

Satisfied

Pleased

9% Service
Feelings:

Delighted

Grateful

Special

4% Communication
Feelings:

Delighted

4% Quality
Feelings:

Delighted

Grateful

Special

4% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

4% Delay
Feelings:

Annoyed

Frustrated

Disappointed

4% Rudeness
Feelings:

Furious

4% Communication
Feelings:

Furious

4% Delivery
Feelings:

Delighted

Satisfied

Pleased

Most complained about Home companies

High
Low
  1. SCS FURNITURE
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  3. Carpetright
  4. Homebase

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater