A customer experience about B&Q

Status: Approved

#Service #Qualityofproduct #Communication  Delighted 

Kindly shared by Anonymous

What happened

Good service, their assistants are extremely helpful and we found all we were looking for.

The impact it had

our stock of tools and equipment improved.

Where this happened

In Person

B&Q Customers

Most talked about by B&Q customers

High
Low

How this makes B&Q customers feel

High
Low
22% Expectations Exceeded
Feelings:

Satisfied

Delighted

Grateful

Special

Pleased

22% Quality of product
Feelings:

Delighted

Satisfied

Pleased

22% Service
Feelings:

Grateful

Satisfied

Special

Delighted

22% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

11% Delivery
Feelings:

Delighted

Satisfied

Pleased

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
18% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Unhappy

15% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Disappointed

Furious

Let down

Unhappy

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

8% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Disgusted

Furious

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unhappy

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

Furious

Frustrated

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

3% Quality of product
Feelings:

Delighted

Satisfied

Pleased

3% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Grateful

Special

Delighted

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

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High
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