Kindly shared by Anonymous
What happened
Good service, their assistants are extremely helpful and we found all we were looking for.
The impact it had
our stock of tools and equipment improved.
Where this happened
In Person
B&Q Customers
Most talked about by B&Q customers
High
Low
How this makes B&Q customers feel
High
Low
33% Quality of product
Feelings:
Delighted
Satisfied
Pleased
17% Communication
Feelings:
Delighted
17% Delivery
Feelings:
Delighted
Satisfied
Pleased
17% Expectations Exceeded
Feelings:
Satisfied
Pleased
Delighted
17% Service
Feelings:
Delighted
Home Customers
Most talked about by Home customers
High
Low
How this makes Home customers feel
High
Low
13% Quality of product
Feelings:
Frustrated
Disappointed
Annoyed
Disgusted
13% Customer Service
Feelings:
Furious
Frustrated
Disappointed
Annoyed
9% Financial Loss
Feelings:
Furious
Frustrated
Disappointed
Annoyed
9% Inconvenienced
Feelings:
Annoyed
Disgusted
Frustrated
Disappointed
9% Expectations Exceeded
Feelings:
Delighted
Satisfied
Pleased
Grateful
Special
9% Quality of product
Feelings:
Delighted
Satisfied
Pleased
9% Service
Feelings:
Delighted
Grateful
Special
4% Communication
Feelings:
Delighted
4% Quality
Feelings:
Delighted
Grateful
Special
4% Embarrassment
Feelings:
Disgusted
Frustrated
Disappointed
4% Delay
Feelings:
Annoyed
Frustrated
Disappointed
4% Rudeness
Feelings:
Furious
4% Communication
Feelings:
Furious
4% Delivery
Feelings:
Delighted
Satisfied
Pleased