A complaint about Villa Plus

Status: Approved

#FinancialLoss #CustomerService #Communication  Furious Frustrated Anxious 

Kindly shared by L. gibson

What happened

We have a holiday booked to fly on 18th July. We are still awaiting our travel documents. I have been emailing several times a day and still not had a response, I now do not know what to do as these documents should be sent out 10 to 14days before departure.

What I wish had happened

Would like Villa plus to answer my emails and reassure me that my holiday is still available and the flights will take place

Where this happened

Other

Villa Plus Customers

Most talked about by Villa Plus customers

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Low

How this makes Villa Plus customers feel

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Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

Offended

Miffed

Surprised

25% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Anxious

Annoyed

Sad

21% Communication
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Offended

Sad

3% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Sad

Annoyed

Disappointed

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Sad

Annoyed

Let down

Offended

Disappointed

2% Quality of product
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

2% Delivery
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

1% Discrimination
Feelings:

Furious

Anxious

Frustrated

Annoyed

Disappointed

Let down

Miffed

1% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Miffed

1% Returns
Feelings:

Furious

Frustrated

Disgusted

Disappointed

Let down

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Frustrated

Let down

Furious

Leisure Customers

Most talked about by Leisure customers

High
Low

How this makes Leisure customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

Surprised

Miffed

25% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Offended

Sad

21% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Offended

Sad

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Sad

Disappointed

Anxious

Offended

3% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Disappointed

Sad

Annoyed

2% Quality of product
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

2% Delivery
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Let down

Disgusted

Annoyed

Miffed

1% Returns
Feelings:

Furious

Disappointed

Let down

Frustrated

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Furious

Frustrated

Let down

Most complained about Leisure companies

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Low
  1. Villa Plus
  2. Travel Republic
  3. Teletext Holidays
  4. Loveholidays

Most complimented Leisure companies

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