A complaint about Currys PC World

Status: Approved

#Delivery #CustomerService #Communication  Furious Frustrated Disgusted 

Kindly shared by M. BONSER

What happened

On 21st May I ordered a freezer on line, but as yet have not received it. I've tried phoning but no one answers, I've written but no one has replied and they don't have an email address. No one from Curry's has bothered to contact me to let me know what is happening. I've tried to cancel on line, but apparently you can only cancel by phone or letter, both of which they ignore.

What I wish had happened

I want some one to talk to, If they cannot supply the freezer I have ordered, then they should at least have the decency to phone and tell me

Where this happened

On the Internet

Currys PC World Customers

Most talked about by Currys PC World customers

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How this makes Currys PC World customers feel

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31% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Anxious

Annoyed

Let down

19% Communication
Feelings:

Frustrated

Anxious

Scared

Furious

Disgusted

13% Financial Loss
Feelings:

Furious

Frustrated

Anxious

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Annoyed

13% Inconvenienced
Feelings:

Frustrated

Anxious

Furious

Scared

Annoyed

6% Fraud
Feelings:

Frustrated

Anxious

Scared

6% Rudeness
Feelings:

Furious

Anxious

Let down

6% Delay
Feelings:

Frustrated

6% Delivery
Feelings:

Furious

Frustrated

Disgusted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

13% Financial Loss
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

11% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

11% Communication
Feelings:

Frustrated

Furious

Anxious

Scared

Annoyed

Disappointed

Disgusted

7% Quality of product
Feelings:

Let down

Annoyed

Frustrated

Furious

7% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Furious

Anxious

7% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

4% Delay
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4% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

4% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

2% Communication
Feelings:

Delighted

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Most complained about Electronics companies

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Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Bosch
  4. LG Electronics

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson