A customer experience about SCS FURNITURE by Anonymous

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What happened

They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.

What I wish had happened

It would be nice if they sold quality products but they sell cheaply made rubbish faulty and do nothing about it. It would be nice if they acted like a repectfull company but ScS are just thieves.

Where this happened

In Person

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

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Low

How this makes SCS FURNITURE customers feel

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Low

23% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

23% Quality of product

Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

8% Financial Loss

Feelings:

Frustrated

Furious

Disappointed

8% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

8% Inconvenienced

Feelings:

Disappointed

Frustrated

Disgusted

8% Fraud

Feelings:

Let down

Disgusted

Annoyed

8% Rudeness

Feelings:

Let down

Disgusted

Annoyed

8% Delivery

Feelings:

Let down

Disappointed

Furious

8% Communication

Feelings:

Furious

Disappointed

Let down

Home Customers

Most talked about by Home customers

High

Low

How this makes Home customers feel

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Low

20% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product

Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud

Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service

Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication

Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

Pleased

Satisfied

3% Other

Feelings:

Frustrated

Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

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Least positive experiences about Home companies

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