A complaint about SCS FURNITURE

Status: Approved

#Qualityofproduct #CustomerService  Disgusted Frustrated Furious 

Kindly shared by Anonymous

What happened

They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.

What I wish had happened

It would be nice if they sold quality products but they sell cheaply made rubbish faulty and do nothing about it. It would be nice if they acted like a repectfull company but ScS are just thieves.

Where this happened

In Person

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

High
Low

How this makes SCS FURNITURE customers feel

High
Low
29% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

29% Quality of product
Feelings:

Disgusted

Frustrated

Disappointed

Furious

14% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

14% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

14% Inconvenienced
Feelings:

Disgusted

Frustrated

Disappointed

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

Furious

16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

Satisfied

Pleased

8% Quality of product
Feelings:

Delighted

Pleased

Satisfied

8% Service
Feelings:

Delighted

Grateful

Special

8% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

8% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

4% Delay
Feelings:

Frustrated

Disappointed

Annoyed

4% Rudeness
Feelings:

Furious

4% Communication
Feelings:

Furious

4% Delivery
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Delighted

4% Quality
Feelings:

Delighted

Grateful

Special

4% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Sun-dial Blinds
  3. Carpetright
  4. Homebase

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater