A complaint about Sodastream

Status: Approved

#Rudeness #Delivery #Communication  Furious Disappointed Let down 

Kindly shared by Anonymous

What happened

I have signed up for their Gas plan. I paid on 3rd July (12 days ago) and in the last 6 days have chased up three times with email and tried to get through on their phone twice. My order is shown as Fulfilled but there is no tracking information.

What I wish had happened

I would have liked transparency over when I can expect my gas canisters and also the courtesy of a reply to my numerous attempts to find out what is going on

Where this happened

On the Internet

Sodastream Customers

Most talked about by Sodastream customers

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Low

How this makes Sodastream customers feel

High
Low
33% Rudeness
Feelings:

Furious

Disappointed

Let down

33% Delivery
Feelings:

Furious

Disappointed

Let down

33% Communication
Feelings:

Furious

Disappointed

Let down

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

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Low
24% Customer Service
Feelings:

Annoyed

Anxious

Disappointed

Furious

Disgusted

Frustrated

Let down

Offended

16% Communication
Feelings:

Furious

Let down

Annoyed

Disgusted

Anxious

Disappointed

Offended

12% Delivery
Feelings:

Let down

Annoyed

Offended

Furious

Disappointed

12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Disgusted

8% Quality of product
Feelings:

Anxious

Furious

Disgusted

Annoyed

Disappointed

4% Fraud
Feelings:

Furious

Frustrated

Disgusted

4% Returns
Feelings:

Annoyed

Anxious

Disappointed

4% Service
Feelings:

Pleased

4% Rudeness
Feelings:

Disappointed

Let down

Furious

4% Delay
Feelings:

Let down

4% Inconvenienced
Feelings:

Let down

4% Other
Feelings:

Furious

Most complained about Homeware companies

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  1. Argos
  2. Dreams
  3. Sodastream

Most complimented Homeware companies

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  1. Dunelm Group