A customer experience about Argos by Anonymous

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What happened

My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way over my price cap I’m a 73 year old lady with numerous health issues please can you help

What I wish had happened

To be able to speak to someone to get this cooker replaced or repaired so I can cook

Where this happened

On the phone

Argos Customers

Most talked about by Argos customers

High

Low

How this makes Argos customers feel

High

Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

15% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

13% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Communication

Feelings:

Frustrated

Disappointed

Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

6% Delivery

Feelings:

Frustrated

Let down

Annoyed

Anxious

Furious

Disappointed

Offended

Disgusted

Scared

Saddened

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

2% Rudeness

Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service

Feelings:

Special

Grateful

Inspired

Overjoyed

1% Communication

Feelings:

Overjoyed

Grateful

Special

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

High

Low

How this makes Homeware customers feel

High

Low

26% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

Saddened

6% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

3% Rudeness

Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service

Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication

Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

1% Other

Feelings:

Satisfied

Happy

Pleased

1% Quality of product

Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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Least positive experiences about Homeware companies

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