A complaint about Loveholidays

Status: Approved

#FinancialLoss #CustomerService #Fraud  Offended Furious Disappointed 

Kindly shared by Anonymous

What happened

My holidays was cancelled on 17 March due to COVID 19. I was due to travel on 7th April. I accepted the credit note from lh burr it’s turn out that notes cover only hotel cost and flight will be refunded by cash. I suppose to fly with Tui. I spoke with tui in April and requested a refund. I been told by them that they will pay lh as they paid and lh supposed to refund me. Up today I don’t receive any money. I contacted tui today and been told that my refund still wasn’t processed

What I wish had happened

I just want my money back. I’m single mum and I saved long for this holidays

Where this happened

On the Internet

Loveholidays Customers

Most talked about by Loveholidays customers

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How this makes Loveholidays customers feel

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33% Financial Loss
Feelings:

Disappointed

Offended

Furious

33% Customer Service
Feelings:

Offended

Furious

Disappointed

33% Fraud
Feelings:

Offended

Furious

Disappointed

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

Surprised

Miffed

25% Customer Service
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Furious

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Let down

Disappointed

Disgusted

Annoyed

Anxious

Offended

Sad

21% Communication
Feelings:

Furious

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Disgusted

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Annoyed

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Sad

Offended

9% Fraud
Feelings:

Furious

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Annoyed

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Anxious

Disappointed

Offended

Sad

3% Rudeness
Feelings:

Furious

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Annoyed

Sad

Anxious

Offended

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3% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Sad

Annoyed

Disappointed

2% Quality of product
Feelings:

Frustrated

Furious

Let down

Annoyed

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Disgusted

2% Delivery
Feelings:

Furious

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Let down

Disgusted

1% Discrimination
Feelings:

Furious

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Miffed

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1% Inconvenienced
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Frustrated

Furious

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Disgusted

Annoyed

Miffed

1% Returns
Feelings:

Furious

Let down

Frustrated

Disgusted

Disappointed

0% Embarrassment
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Anxious

Disappointed

Let down

0% Injury
Feelings:

Frustrated

Let down

Furious

Most complained about Leisure companies

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Low
  1. Villa Plus
  2. Travel Republic
  3. Loveholidays
  4. Pure Leisure Group

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