A customer experience about TUI

Status: Approved

#Delay #Communication #Returns  Furious 

Kindly shared by S. Langford

What happened

Holiday was booked for 22nd April to Disneyland Paris, over 3 months later no refund and just given excuse after excuse, my bank details was given 8 weeks ago and refund apparently issued!!! Still now sign of my money

What I wish had happened

I want my holiday refunded!!! Quick enough to take my money but are with holding my refund

Where this happened

In Person - Tui store Basildon Essex

TUI Customers

Most talked about by TUI customers

High
Low

How this makes TUI customers feel

High
Low
25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Sad

Offended

23% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Unhappy

Miffed

Offended

Sad

13% Inconvenienced
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

Unhappy

Sad

13% Communication
Feelings:

Furious

Annoyed

Frustrated

Let down

Disgusted

Anxious

Sad

Disappointed

Miffed

10% Delay
Feelings:

Furious

Disgusted

Anxious

Frustrated

Annoyed

Let down

Offended

Disappointed

Miffed

5% Rudeness
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Let down

Anxious

Disappointed

4% Fraud
Feelings:

Disappointed

Frustrated

Anxious

Furious

Annoyed

2% Returns
Feelings:

Unhappy

Furious

Frustrated

Annoyed

2% Other
Feelings:

Annoyed

Furious

Frustrated

Let down

1% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

1% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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High
Low
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Least positive experiences about Travel companies

High
Low
  1. British Airways
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