A customer experience about Ryanair

Status: Approved

#FinancialLoss #CustomerService #Inconvenienced  Furious Anxious Disgusted 

Kindly shared by Anonymous

What happened

Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To change our flights to next year (2 adults and 2 children) it will cost £520 plus fees making it £660. The flight is actually a bit cheaper but you don’t get that taken off the fee. We have already paid £1500 for the flights. I’m not asking for a refund. Just for the flight to be changed. In this current climate where are we going to find this extra money? The customer service of this company is absolutely disgusting.

What I wish had happened

I would have liked Ryanair to change our flights with no added fees due to the coronavirus pandemic. That would be the right and moral thing to do.

Where this happened

On the Internet

Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
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25% Customer Service
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Frustrated

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Furious

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Unsatisfied

Uneasy

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Sad

10% Communication
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8% Delay
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Furious

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Anxious

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7% Inconvenienced
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Annoyed

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Furious

Miffed

Disheartened

Uneasy

Anxious

Unsatisfied

Disappointed

7% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Uneasy

Unhappy

Let down

Furious

3% Discrimination
Feelings:

Furious

Frustrated

Annoyed

Unhappy

Disgusted

3% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Unsatisfied

Furious

1% Rudeness
Feelings:

Furious

1% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

1% Delivery
Feelings:

Furious

Frustrated

Let down

1% Other
Feelings:

Furious

Let down

Disgusted

1% Quality of product
Feelings:

Let down

Frustrated

Annoyed

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

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Annoyed

Disappointed

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Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

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25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

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Scared

Surprised

Uneasy

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11% Inconvenienced
Feelings:

Furious

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Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Unsatisfied

Surprised

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Anti Climax

Scared

Miffed

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Other

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Saddened

Displeased

Unhappy

Disheartened

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Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Uneasy

Scared

Anti Climax

Saddened

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Unsatisfied

Offended

Disappointed

Unhappy

2% Discrimination
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

Disappointed

Offended

Let down

Unsatisfied

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product
Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
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Delighted

Happy

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0% Service
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Delighted

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0% Expectations Exceeded
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