A complaint about Travel Republic

Status: Approved

#CustomerService #Communication  Annoyed Frustrated Sad 

Kindly shared by Anonymous

What happened

I have a holiday booked and unable to get in contact with them , I am meant to go in 2 weeks and been on hold to travel republic for 2hrs and 30 minutes yesterday then they cut me off , today the same problem , I’ve sent messages through manage my booking and no reply .

What I wish had happened

I would like them to contact me

Where this happened

In Person

Travel Republic Customers

Most talked about by Travel Republic customers

High
Low

How this makes Travel Republic customers feel

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Low
40% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Sad

40% Communication
Feelings:

Sad

Furious

Annoyed

Frustrated

20% Financial Loss
Feelings:

Furious

Leisure Customers

Most talked about by Leisure customers

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Low

How this makes Leisure customers feel

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Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

Surprised

Miffed

25% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Offended

Sad

21% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Disappointed

Offended

Sad

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Sad

Disappointed

Anxious

Offended

3% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Disappointed

Sad

Annoyed

2% Quality of product
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

2% Delivery
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Let down

Disgusted

Annoyed

Miffed

1% Returns
Feelings:

Furious

Disappointed

Let down

Frustrated

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Furious

Frustrated

Let down

Most complained about Leisure companies

High
Low
  1. Villa Plus
  2. Travel Republic
  3. Teletext Holidays
  4. Loveholidays

Most complimented Leisure companies

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