A customer experience about Travel Republic by Anonymous

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What happened

I have a holiday booked and unable to get in contact with them , I am meant to go in 2 weeks and been on hold to travel republic for 2hrs and 30 minutes yesterday then they cut me off , today the same problem , I’ve sent messages through manage my booking and no reply .

What I wish had happened

I would like them to contact me

Where this happened

In Person

Travel Republic Customers

Most talked about by Travel Republic customers

High

Low

How this makes Travel Republic customers feel

High

Low

40% Customer Service

Feelings:

Annoyed

Frustrated

Sad

Furious

40% Communication

Feelings:

Annoyed

Frustrated

Sad

Furious

20% Financial Loss

Feelings:

Furious

Leisure Customers

Most talked about by Leisure customers

High

Low

How this makes Leisure customers feel

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Low

33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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