A customer experience about Easyjet

Status: Approved

#CustomerService #FinancialLoss  Furious Frustrated Disgusted 

Kindly shared by Anonymous

What happened

They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brought out the essential travel only. I have phoned and emailed everyday. I received one email back saying I could swop flights again but as we have already booked for next year we can’t rebook for next year. They have refused a refund

What I wish had happened

That they cancelled the flights and refunded our money

Where this happened

On the Internet

Easyjet Customers

Most talked about by Easyjet customers

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How this makes Easyjet customers feel

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30% Customer Service
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22% Financial Loss
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15% Inconvenienced
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9% Communication
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5% Other
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4% Rudeness
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4% Fraud
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3% Delay
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3% Returns
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3% Discrimination
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1% Embarrassment
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1% Quality of product
Feelings:

Unsatisfied

Unhappy

Confused

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
Feelings:

Furious

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Other

Miffed

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10% Communication
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7% Delay
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Furious

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6% Fraud
Feelings:

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Surprised

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4% Rudeness
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Furious

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Disgusted

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2% Other
Feelings:

Annoyed

Furious

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Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

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Unhappy

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Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

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Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

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Other

Let down

1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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