A customer experience about Co-op

Status: Approved

#Communication  Annoyed Disappointed Frustrated 

Kindly shared by Anonymous

What happened

Hello in the first day of masks being made compulsory by the government, I went in to my local store with a mask and witnessed people coming in shop with no masks on, when I asked member of staff why this is allowed they said they have been told not to challenge them.the next day I went to go in the store and was told I need a mask ok went home get one no problem was happy to be challenge about it, today I have been in and would you believe it people walking in with no mask.i asked assistant why this was she said been told not to challenge them, do you see my point please address this issue thank you

What I wish had happened

That every customer wears a mask and is refused entry

Where this happened

In Person

Co-op Customers

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100% Communication
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