A complaint about Loveholidays

Status: Approved

#FinancialLoss #Rudeness #Fraud  Furious 

Kindly shared by s. bowen

What happened

I booked a hotel in fuengirola for Christmas- and then booked their transport but made a mistake of the date and collection- so within a minute I contacted them and heard nothing despite sending 30 odd messages until today- 5 weeks later!- they more or less said tough- they wont change the dates and wont refund. I had already said I would cancel the holiday if it was not resolved and they said well you lose £143 then- they have done nothing for this money and what happened to cooling off periods? Maybe the reason they would not reply- the worst customer service ever.

What I wish had happened

I wanted them to change the date for collection immediately- cant be to difficult as its months away-and if they wouldn't have done it then I would have cancelled then. They should not be advertising a taxi service - and I wanted more info on the hotel as we have a baby coming along- but no replies on their site on facebook or anywhere- you cant phone them and now they have taken the chat line off.

Where this happened

On the Internet

Loveholidays Customers

Most talked about by Loveholidays customers

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Low

How this makes Loveholidays customers feel

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Low
25% Financial Loss
Feelings:

Furious

Offended

Disappointed

Anxious

Disgusted

25% Customer Service
Feelings:

Furious

Anxious

Disgusted

Frustrated

Annoyed

Offended

Disappointed

17% Fraud
Feelings:

Furious

Disappointed

Offended

17% Rudeness
Feelings:

Furious

Frustrated

Annoyed

17% Communication
Feelings:

Furious

Anxious

Disgusted

Frustrated

Annoyed

Leisure Customers

Most talked about by Leisure customers

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Low

How this makes Leisure customers feel

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32% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

Surprised

Miffed

25% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

21% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

Anxious

Sad

Offended

8% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Anxious

Disappointed

Offended

Sad

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Sad

Disappointed

Anxious

Offended

3% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Disappointed

Sad

Annoyed

2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

1% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Miffed

Disappointed

Annoyed

1% Discrimination
Feelings:

Furious

Frustrated

Annoyed

Anxious

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Disappointed

Let down

Frustrated

Disgusted

0% Embarrassment
Feelings:

Let down

Anxious

Disappointed

0% Injury
Feelings:

Furious

Frustrated

Let down

Most complained about Leisure companies

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Low
  1. Villa Plus
  2. Loveholidays
  3. Travel Republic
  4. On The Beach

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