A customer experience about Loveholidays

Status: Approved

#FinancialLoss #Rudeness #Fraud  Furious 

Kindly shared by s. bowen

What happened

I booked a hotel in fuengirola for Christmas- and then booked their transport but made a mistake of the date and collection- so within a minute I contacted them and heard nothing despite sending 30 odd messages until today- 5 weeks later!- they more or less said tough- they wont change the dates and wont refund. I had already said I would cancel the holiday if it was not resolved and they said well you lose £143 then- they have done nothing for this money and what happened to cooling off periods? Maybe the reason they would not reply- the worst customer service ever.

What I wish had happened

I wanted them to change the date for collection immediately- cant be to difficult as its months away-and if they wouldn't have done it then I would have cancelled then. They should not be advertising a taxi service - and I wanted more info on the hotel as we have a baby coming along- but no replies on their site on facebook or anywhere- you cant phone them and now they have taken the chat line off.

Where this happened

On the Internet

Loveholidays Customers

Most talked about by Loveholidays customers

High
Low

How this makes Loveholidays customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Anxious

Disgusted

Sad

Offended

23% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Anxious

Offended

18% Fraud
Feelings:

Furious

Frustrated

Let down

Disappointed

Offended

Anxious

Annoyed

Sad

10% Rudeness
Feelings:

Furious

Annoyed

Frustrated

Disappointed

10% Communication
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

Sad

Anxious

5% Inconvenienced
Feelings:

Annoyed

Frustrated

Furious

Disappointed

3% Delay
Feelings:

Disgusted

Let down

Frustrated

Leisure Customers

Most talked about by Leisure customers

High
Low

How this makes Leisure customers feel

High
Low
33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

High
Low
  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

High
Low
No great experiences publicly shared. Be the first.
View the industry page