A customer experience about On The Beach by Anonymous

Kindly shared by Anonymous

Click to share your customer experience!

What happened

My hotel was closed OTB chose another hotel on our behalf days before we were due to travel. I looked at the reviews and complained to OTB that the hotel isn't acceptable as the reviews regarding the food were dreadful. We had paid for all-inclusive as one of our party is autistic and has issues eating. OTB agreed to move us to a choice of a hotel of our choice but their response took too long and we missed out, all the others cost too much to move. I was forced to accept the hotel under protest as it was a choice of paying £1000 more or lose the holiday and everything we had paid. Breakfast was the only meal served buffet style. The other meals were a fixed menu. The food was always served cold no matter what time we tried, they were cooked in advance. My youngest son chose watermelon for the sake of eating something. The autistic child skipped meals and made herself ill. I complained and they said they would make sure there would always be either fries or rice for her to eat. All-inclusive and the only help we were offered was rice and fries. We started to dine out as we could not holiday this way. We are now down a minimum of 1000 Euros over a period of 10 days for a family of five.

What I wish had happened

I would have liked OTB to have moved us to a hotel of a true like for like at no extra cost. A hotel that offered a buffet all-inclusive. This would have solved all issues. I would have also agreed to be moved to self-catering but they would not reimburse me to make this financially viable.

Where this happened

On the Internet

On The Beach Customers

Most talked about by On The Beach customers

High

Low

How this makes On The Beach customers feel

High

Low

36% Financial Loss

Feelings:

Furious

Disgusted

Let down

Annoyed

Frustrated

Disappointed

27% Customer Service

Feelings:

Furious

Annoyed

Let down

Disgusted

Frustrated

Disappointed

9% Inconvenienced

Feelings:

Disgusted

Furious

Let down

9% Quality of product

Feelings:

Disgusted

Furious

Let down

9% Communication

Feelings:

Furious

Annoyed

Let down

9% Other

Feelings:

Furious

Annoyed

Disgusted

Leisure Customers

Most talked about by Leisure customers

High

Low

How this makes Leisure customers feel

High

Low

33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

High

Low

Least positive experiences about Leisure companies

High

Low

No great experiences publicly shared. Be the first.

View the industry page