A complaint about Loveholidays

Status: Approved

#Rudeness #CustomerService #Communication  Frustrated Furious Annoyed 

Kindly shared by L. Thomson

What happened

Trying to change the date of my holiday booked for this October to October 2021. Tried email, live chat, facebook dm, filling in the online form and today a phonecall, only for the lady to cut me off during the call.

What I wish had happened

To be a bit more helpful and for them to relise that under the present circumstances, people are a bit concerned about travelling. Im only wanting to change the date, not cancel.

Where this happened

On the phone - 02033899773

Loveholidays Customers

Most talked about by Loveholidays customers

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Low

How this makes Loveholidays customers feel

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Low
25% Financial Loss
Feelings:

Furious

Offended

Disappointed

Anxious

Disgusted

25% Customer Service
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Offended

Disappointed

Anxious

17% Fraud
Feelings:

Furious

Offended

Disappointed

17% Rudeness
Feelings:

Furious

Frustrated

Annoyed

17% Communication
Feelings:

Furious

Anxious

Disgusted

Frustrated

Annoyed

Leisure Customers

Most talked about by Leisure customers

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Low

How this makes Leisure customers feel

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32% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Offended

Sad

Surprised

Miffed

25% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

21% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

Anxious

Sad

Offended

8% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Disappointed

Anxious

Offended

Sad

3% Rudeness
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Sad

Disappointed

Anxious

Offended

3% Other
Feelings:

Furious

Disgusted

Let down

Frustrated

Anxious

Disappointed

Sad

Annoyed

2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disgusted

Disappointed

Annoyed

2% Delivery
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

1% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Miffed

Disappointed

1% Discrimination
Feelings:

Furious

Frustrated

Annoyed

Anxious

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Disgusted

Disappointed

Let down

Frustrated

0% Injury
Feelings:

Furious

Frustrated

Let down

0% Embarrassment
Feelings:

Disappointed

Let down

Anxious

Most complained about Leisure companies

High
Low
  1. Villa Plus
  2. Loveholidays
  3. Travel Republic
  4. On The Beach

Most complimented Leisure companies

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