A customer experience about Loveholidays by L Thomson

Kindly shared by L. Thomson

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What happened

Trying to change the date of my holiday booked for this October to October 2021. Tried email, live chat, facebook dm, filling in the online form and today a phonecall, only for the lady to cut me off during the call.

What I wish had happened

To be a bit more helpful and for them to relise that under the present circumstances, people are a bit concerned about travelling. Im only wanting to change the date, not cancel.

Where this happened

On the phone - 02033899773

Loveholidays Customers

Most talked about by Loveholidays customers

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Low

How this makes Loveholidays customers feel

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Low

33% Financial Loss

Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Anxious

Disgusted

Sad

Offended

23% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Anxious

Offended

18% Fraud

Feelings:

Furious

Frustrated

Let down

Disappointed

Offended

Anxious

Annoyed

Sad

10% Rudeness

Feelings:

Furious

Annoyed

Frustrated

Disappointed

10% Communication

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Let down

Sad

Anxious

5% Inconvenienced

Feelings:

Annoyed

Frustrated

Furious

Disappointed

3% Delay

Feelings:

Disgusted

Let down

Frustrated

Leisure Customers

Most talked about by Leisure customers

High

Low

How this makes Leisure customers feel

High

Low

33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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Least positive experiences about Leisure companies

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