A complaint about Lidl

Status: Approved

#CustomerService #Qualityofproduct #Inconvenienced  Annoyed Disappointed Disgusted 

Kindly shared by J. Detheridge

What happened

For the past couple of weeks iv had moldy rice it was green moldy sweet corn in a can was horrid and new moldy dog food not good at all I gave pictures of them

What I wish had happened

I would like to have some kind of compo for my time having to keep going back and forward to the store everytime this happens I a got time as it is and the workers in store do really say nothing onley it's not there fault which I under stand but for the amount of times it keeps happening to me you would think thay might offer me some kind of discount but nothing

Where this happened

In Person

Lidl Customers

Most talked about by Lidl customers

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Low

How this makes Lidl customers feel

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Low
33% Customer Service
Feelings:

Annoyed

Disappointed

Disgusted

33% Quality of product
Feelings:

Annoyed

Disappointed

Disgusted

33% Inconvenienced
Feelings:

Disgusted

Annoyed

Disappointed

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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Low
13% Inconvenienced
Feelings:

Annoyed

Let down

Disappointed

Frustrated

Disgusted

Furious

Offended

13% Quality of product
Feelings:

Disgusted

Annoyed

Disappointed

Miffed

Frustrated

Let down

Sad

13% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Disgusted

10% Rudeness
Feelings:

Let down

Furious

Offended

Frustrated

Disgusted

Disappointed

Annoyed

10% Communication
Feelings:

Grateful

Delighted

Special

Happy

Satisfied

8% Service
Feelings:

Grateful

Delighted

Special

Satisfied

Happy

8% Discrimination
Feelings:

Frustrated

Disappointed

Annoyed

Offended

Let down

Furious

Disgusted

8% Embarrassment
Feelings:

Annoyed

Anxious

Frustrated

Let down

Offended

Disappointed

5% Expectations Exceeded
Feelings:

Special

Grateful

Delighted

Happy

5% Communication
Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Disgusted

3% Other
Feelings:

Delighted

Grateful

Satisfied

3% Financial Loss
Feelings:

Furious

Offended

Let down

3% Injury
Feelings:

Disappointed

Surprised

Let down

3% Delivery
Feelings:

Frustrated

Annoyed

Most complained about Supermarket companies

High
Low
  1. Tesco
  2. Asda
  3. Sainsbury (J)
  4. Co-op

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Waitrose