A customer experience about Lidl

Status: Approved

#CustomerService #Qualityofproduct #Inconvenienced  Annoyed Disappointed Disgusted 

Kindly shared by J. Detheridge

What happened

For the past couple of weeks iv had moldy rice it was green moldy sweet corn in a can was horrid and new moldy dog food not good at all I gave pictures of them

What I wish had happened

I would like to have some kind of compo for my time having to keep going back and forward to the store everytime this happens I a got time as it is and the workers in store do really say nothing onley it's not there fault which I under stand but for the amount of times it keeps happening to me you would think thay might offer me some kind of discount but nothing

Where this happened

In Person

Lidl Customers

Most talked about by Lidl customers

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Low

How this makes Lidl customers feel

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Low
33% Quality of product
Feelings:

Annoyed

Disappointed

Unhappy

Put out

Displeased

Unsatisfied

Disgusted

Frustrated

Saddened

Confused

19% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Disheartened

Disgusted

Unhappy

14% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Disgusted

Put out

Furious

10% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

10% Discrimination
Feelings:

Frustrated

Saddened

Disappointed

5% Returns
Feelings:

Disheartened

Annoyed

Frustrated

5% Financial Loss
Feelings:

Put out

Disappointed

Annoyed

5% Fraud
Feelings:

Saddened

Disappointed

Frustrated

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

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Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Saddened

Let down

Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

Disheartened

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Uneasy

Surprised

Displeased

Confused

Put out

2% Service
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

2% Fraud
Feelings:

Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Unhappy

Let down

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Anxious

Disappointed

Unsatisfied

Disheartened

Let down

Put out

0% Quality of product
Feelings:

Happy

Satisfied

Other

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

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