A complaint about TUI

Status: Approved

#FinancialLoss #Discrimination #CustomerService  Frustrated Annoyed Disgusted 

Kindly shared by Anonymous

What happened

Tui wont cancel holiday. Due to fly 31st aug.but fco guidelines say no. Complicated as i foster and social services cannot give permission for me to travel due to fco advise.

What I wish had happened

Them to cancel with reasonable notice and refund so we have money to go away in uk instead

Where this happened

On the Internet

TUI Customers

Most talked about by TUI customers

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How this makes TUI customers feel

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27% Customer Service
Feelings:

Furious

Frustrated

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Anxious

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Let down

Sad

Offended

24% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

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Disappointed

Anxious

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Let down

Miffed

Sad

12% Inconvenienced
Feelings:

Disgusted

Furious

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Anxious

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Let down

Sad

12% Communication
Feelings:

Furious

Annoyed

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Sad

Let down

Anxious

Miffed

11% Delay
Feelings:

Furious

Annoyed

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Anxious

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Offended

Miffed

5% Fraud
Feelings:

Frustrated

Disappointed

Furious

Anxious

Annoyed

3% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Anxious

2% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

2% Returns
Feelings:

Furious

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

2% Other
Feelings:

Furious

Annoyed

Let down

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

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Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Offended

Scared

Anti Climax

Sad

Surprised

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Scared

Offended

Miffed

14% Inconvenienced
Feelings:

Furious

Disgusted

Frustrated

Annoyed

Let down

Disappointed

Anxious

Sad

Miffed

Surprised

Anti Climax

Other

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Anxious

Disgusted

Disappointed

Miffed

Sad

9% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Anxious

Disappointed

Miffed

Let down

Offended

4% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Scared

Let down

Anxious

Disappointed

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Surprised

Anti Climax

Annoyed

Scared

3% Embarrassment
Feelings:

Disgusted

Furious

Disappointed

Annoyed

Let down

Frustrated

2% Discrimination
Feelings:

Furious

Disgusted

Offended

Frustrated

Annoyed

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Disappointed

Let down

1% Returns
Feelings:

Furious

Offended

Disgusted

1% Quality of product
Feelings:

Frustrated

Annoyed

Other

1% Delivery
Feelings:

Frustrated

Let down

Furious

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  1. TUI
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