A complaint about Samsung

Status: Approved

#FinancialLoss #Discrimination #Qualityofproduct  Furious Disgusted Disappointed 

Kindly shared by K. Jench

What happened

Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile service. Why? I was informed that once the phone was used and registered on UL mobile network that it will work in Kz. USELESS JUNK NOT ABLE TO USE IT.

What I wish had happened

For the dam stupid thing to work.

Where this happened

On the phone

Samsung Customers

Most talked about by Samsung customers

High
Low

How this makes Samsung customers feel

High
Low
25% Customer Service
Feelings:

Disappointed

25% Financial Loss
Feelings:

Furious

Disgusted

Disappointed

25% Discrimination
Feelings:

Furious

Disgusted

Disappointed

25% Quality of product
Feelings:

Disgusted

Disappointed

Furious

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

13% Financial Loss
Feelings:

Annoyed

Let down

Furious

Frustrated

Disappointed

Anxious

Disgusted

9% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Anxious

Scared

Disappointed

9% Communication
Feelings:

Frustrated

Furious

Scared

Disgusted

Annoyed

Disappointed

Anxious

9% Quality of product
Feelings:

Furious

Frustrated

Disappointed

Let down

Annoyed

Disgusted

8% Rudeness
Feelings:

Frustrated

Let down

Furious

Annoyed

Disappointed

Anxious

6% Delay
Feelings:

Frustrated

Furious

Disappointed

Annoyed

6% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

4% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

4% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

2% Communication
Feelings:

Delighted

2% Delivery
Feelings:

Frustrated

Disgusted

Furious

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Samsung
  4. Bosch

Most complimented Electronics companies

High
Low
  1. Apple
  2. Bosch
  3. Dyson