A customer experience about B&Q by T buchanan

Kindly shared by T. buchanan

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What happened

We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time we were there. We came away full of praise for him and the service he gave us. In him you have a very good employee who is very worthy of some recognition. Thanks once again geoff, for the service we recieved. You are a credit to your ompany Terry&Geeta buchanan, two very happy customers.

The impact it had

See above excellent service

Where this happened

In Person - Warrington b&q store winwick warrington cheshire

B&Q Customers

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How this makes B&Q customers feel

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22% Expectations Exceeded

Feelings:

Satisfied

Pleased

Delighted

Grateful

Special

22% Quality of product

Feelings:

Delighted

Satisfied

Pleased

22% Service

Feelings:

Delighted

Special

Satisfied

Grateful

22% Communication

Feelings:

Delighted

Grateful

Satisfied

Special

11% Delivery

Feelings:

Satisfied

Pleased

Delighted

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service

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Furious

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Disappointed

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Unsatisfied

Unhappy

16% Quality of product

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Disgusted

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Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

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Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

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Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

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Furious

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Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

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Disgusted

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Furious

Annoyed

4% Fraud

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Disgusted

Furious

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Annoyed

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4% Service

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Special

Grateful

Delighted

Satisfied

3% Communication

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Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

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Satisfied

3% Other

Feelings:

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Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

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Least positive experiences about Home companies

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