A compliment about B&Q

Status: Approved

#Service #ExpectationsExceeded #Communication  Grateful Satisfied Special 

Kindly shared by T. buchanan

What happened

We ordered a new bathroom and kitchen from the Warrington store, we were served by Geoff lamb from that dept. He was exceptionally helpful, ceortios, patient and very professional through out the time we were there. We came away full of praise for him and the service he gave us. In him you have a very good employee who is very worthy of some recognition. Thanks once again geoff, for the service we recieved. You are a credit to your ompany Terry&Geeta buchanan, two very happy customers.

The impact it had

See above excellent service

Where this happened

In Person - Warrington b&q store winwick warrington cheshire

B&Q Customers

Most talked about by B&Q customers

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Low

How this makes B&Q customers feel

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Low
22% Expectations Exceeded
Feelings:

Satisfied

Delighted

Grateful

Special

Pleased

22% Quality of product
Feelings:

Delighted

Satisfied

Pleased

22% Service
Feelings:

Grateful

Satisfied

Special

Delighted

22% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

11% Delivery
Feelings:

Delighted

Satisfied

Pleased

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

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Low
16% Quality of product
Feelings:

Disgusted

Frustrated

Annoyed

Disappointed

Let down

Furious

13% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

10% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

10% Service
Feelings:

Delighted

Grateful

Special

Satisfied

6% Quality of product
Feelings:

Delighted

Satisfied

Pleased

6% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

6% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

6% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

6% Rudeness
Feelings:

Furious

Annoyed

Disgusted

Let down

3% Delay
Feelings:

Disappointed

Annoyed

Frustrated

3% Communication
Feelings:

Furious

3% Delivery
Feelings:

Delighted

Satisfied

Pleased

3% Quality
Feelings:

Grateful

Special

Delighted

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Fraud
Feelings:

Annoyed

Disgusted

Let down

Most complained about Home companies

High
Low
  1. SCS FURNITURE
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  3. Carpetright
  4. Homebase

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater